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Haven't had a positive experience yet difficult to navigate and customers hate that all catalog order forms start at 1 not zero
Hi, we're sorry to hear about your challenges with the app. It seems we haven't received any previous contact from you on our support channels, but we're eager to resolve this.
We'll be reaching out to you shortly to assist with navigation and discuss the catalog order forms. Your experience and satisfaction are crucial to us, and we're committed to making things right.
Looking forward to speaking with you soon.
Kwakuvi
I just joined with a professional membership and created a catalog. I was only able to see my catalog for a couple hours and now I cannot view or download. I keep getting a 500 error and it's been this way for 2 days. Had I emailed the link to my wholesale accounts to view my catalog I would be embarrassed.
Not a good start.
**** Update
App is buggy, my catalog title is cut off from the online version, and it seems like the developers, once they get your money, stops caring. I would not recommend.
This app has gotten progressively worse; it used to work but is not extremely buggy. Products routinely disappear from being added to a catalog, alignment is off, in short this does not work as advertised. Moreover, customer support is non-existent (they never use chat support, and don't return emails). RUN from this terrible app.
Hi Maho,
Sorry to hear that you had trouble with our software. We had a few issues just after releasing our image compression algorithm which is why some of your product images weren't displayed properly. It has long been solved since then. Concerning customer support, our mail provider mistakenly tagged your emails as spam that's why you didn't get any reply. I can assure you that is not the case anymore. So if you want to give it another try, please let us know and we will gladly extend your trial period.
Best.
Conceptually a great idea, and it felt like for a while they were building something- but recently basic features have been failing consistently and even the support box bugged out. I cannot recommend this to someone at present.
Hi,
I'm sorry to read that you are having some troubles with our App at the moment. Our team is looking at your issue right now and we will get back to you ASAP.
Best,
Kwaku
Hi, the business owner here. Currently, the app does not seem to work very well. There are a lot of bugs and glitches such as with resizing of photos which is the builder's main purpose. The builder also lacks many basic features such as very limited ways to sort products, inability to link the table of contents to pages created, product names and prices do not automatically update which means any catalogs you have you will have to constantly update your products one by one, and so many more issues. Another key issue is if you lapse on payment they immediately lock you out and you are unable to access all the catalogs you already paid for to create I am currently waiting for a response from their customer support team and if they are able to resolve our issues we will change our star rating and update what we mention here in the review.
Hi,
Thank you very much for your review. We were not made aware of any bugs with our platform that would cause any delay in your plan or pause your use of the app; we will gladly solve any of those bugs if you give us more details about them. The owner reaches out to you via your support ticket.
We are here to help you with everything you need; let us know if you need anything else.
Best,
Adriana
I am sorry but Iam finding it not very user-friendly;y. For the cost per month, it should have some basic support, but I am unable to find that either. I just subscribed for a while year, but I would like to cancel and have a full refund. I am just not sure where or how to cancel?
Appalled at the cost which I only discovered after 2 hours working on my catalogue. $99 a month is a rip off!
Hi,
I'm sorry to hear that you worked for 2 hours before discovering our pricing. We try to make it clear as possible that our software isn't free by putting our prices on the Shopify App page.
Best.
Conceptually a great idea, and it felt like for a while they were building something- but recently basic features have been failing consistently and even the support box bugged out. I cannot recommend this to someone at present. Wish I would have read the comments before purchasing..
Hi,
I'm Kwaku, one of the co-founders of the Catalog Maker. I'm sorry to hear that you are having trouble with our App. I saw that you reached us this morning. We are currently investigating the issue, and we will let you know as soon as it is resolved.
In the meantime, since it's working on our side. My colleague sent you a copy of the PDF file to your email.
Best,
Kwaku
This app has false advertising, says free trial than it charges me immediately $198, absolutely ridiculous, shopify should ban developers like this. very bad experience i will never again. DONT CLICK THE INSTALL
The Free trial is not free. It is a waste of time as you cannot download the catalog. The actual fee is $33 per month and they charge 6 months