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Love this app! Customer support is very responsive. I needed a custom template and they wrote me code within 48 hours.
PROS: Definitely one of the easiest to use. Makes quality catalogs that are great for our brand image.
CONS: A higher price point than expected. Can use some updates to make the re-ordering of products more simple.
Support staff was very quick to reply and helped me with every issue I had. The app is very easy to use and has good features.
*** DON'T WASTE YOUR MONEY *** The 14 day free trial is very misleading, gives you a general idea of ease - you sign up for the $33/mo (6 months) which turns into $198 right out the gate! Again misleading with price, but whatever I was on a time crunch and needed it now. The software FIGHTS you the entire time, spent 2 hours putting a VERY basic line sheet together, downloaded it and it DOES NOT look like the online preview!!! So I try to reach customer support - no phone number. I go back and forth messaging "Carolina." Finally had enough and said I'm done refund my money... "We don't do refunds once the catalog is created and downloaded." ..... IT WASN'T DOWNLOADED CORRECTLY TO BEGIN WITH!!!!! Extremely disappoint, was hoping this app would eliminate extra work, but instead has caused a $198 headache!!!!
Works ok but pricing isn't clear enough. I thought I was being charged a one-off fee of $19, but it's $19 per month which is too much IMO.
Fast support - highly recommended
I am sorry but Iam finding it not very user-friendly;y. For the cost per month, it should have some basic support, but I am unable to find that either. I just subscribed for a while year, but I would like to cancel and have a full refund. I am just not sure where or how to cancel?
Great tool. Learning to use it now.
Thanks,
Amar
This was an expensive app for me to purchase and the GUI is glitchy on Google Chrome and after spending numerous hours creating my about page which has alot of text and uploading my font, I find the export does NOT function with my selected font. I went back and chose a generic font like Roboto and again, the export was terrible!
Hi,
I'm sorry that you were having trouble with your font. As you may have already noticed on your account. This issue has been solved the same day you notified us about this.
Please let us know if you have any other issues.
Best,
Kwaku
Glitchy and hard to use. Font sizes starting appearing insanely small on the online version. They offered me an upgrade (thanks :-( I would expect readable text to come as standard) but refused to help me fix the font sizes of my prices. So my prices appeared with a font size so small they were unreadable. When I pressed for a solution. They refunded me my subscription. Great, except their inability or refusal to fix a simple problem cost me hours of lost work. Not happy. Don't waste your time.