Anmeldelser (283)
Afgræns
-
Efter bedømmelse
Hi there is a problem. I am not able to integrate the app and have been talking with your customer support. Last two days I have been requesting him to set up this app. He doesnt even respond on time and hasnt done anything. I have given all access. this is not the right way to treat customer. If there is an issue with your app let me know.
Hi, we've made the setup today, let me know if it's fine.
Just to clarify things, we've tried yesterday but the app wasn't installed yet (https://gyazo.com/fd77937b4ec974e73805cb68d143e00d), and you've confirmed it (https://gyazo.com/08c851ac8e4f2fd1a0ca91b2e807acf9). Only the store owner can install and approve the charge to start the free trial. We cannot do that for you, Shopify doesn't allow us (https://gyazo.com/bee6c54b2ef9b3bca5150a9c57acd15b). Thanks for your patience and understanding.
I was charged for this app during the trial period. The amount was minimal but it left a bad taste in my mouth.
Hi, this $0.01 activation charge is gone now. Thanks for the feedback, that helps us improve.
Good concept but the app does not work properly and support was non-existent. I set the rate and when I closed the app it stopped working. Seems to be full of bugs.
We improved the app a lot since 2016. We grew the team as well, for a better support. Let us know if you want to give it another try.
I set up an automatic discount applier for my subscription business, but it didn't work for first time visitors and I lost out on several conversions because of this. This tool works sometimes, but misses the mark most of the time.
Thank you for your review. We tried looking for an email or ticket created by your store but we weren't able to find anything. We don't see any promotions created in the app either (probably deleted by now). If you could reach out to us and tell us what didn't work exactly we could try helping out.
Judging by the promotion you described "first time visitors" makes me think that you wanted to make a promotion that applies to customers who didn't make any other order. Since our app does not run on the checkout page, the only way we could apply it, is if the customer is already logged in before reaching checkout, or to make the discount code specific to a customer segment "New customer".
We do have an information box inside the app explaining how it works in case you make promotions based on customer properties, but that information could easily be missed which might of caused this behaviour in the app.
If you reach out to support@tabarnapp.com we could help you properly set it up so this case does not happen. There are multiple ways to achieve the promotion using our app and one of them will surely work for your store as well.
This app looked like it was exactly what we needed, and the way that it sets the discounts up is great. The problem that I have with the app is that it is not user friendly for the customers that visit our site. We may look into using this app in the future if there are a few changes with how it works on the front end for the customers. There are too many steps for the customers and in order for a customer to remove an item from the cart they have to exit out of the pop-up, remove it from the cart, then click back into the pop-up in order to checkout with the discount that they want.
Thanks for the feedback. What you describe is not related to the entire app, only to the Upsell/Gift feature. We've improved it already by pre-selecting the first gift by default (avoiding customers the need to click on it). About allowing customers to edit the cart in the Gift's Order Summary modal, this was built like that intentionally, to avoid the temptation of removing items currently in cart before checkout. We'll meet tomorrow altogether and discuss about the possibility to add an option to allow editing the cart. Another idea would be to hide the current items in cart from this modal and only show the gift. We'll come back to you in a few days.
UPDATE - June 9, 2020
We'll implement a new feature to "Auto add gift to cart" by June 20th. This should help your use case.
WATCH OUT!! This APP is NOT FREE and there is no "FREE" plan available.
$59.99 just to UNLOCK the APP. $12.99/month required to USE the APP. $100.00 for any Installation "help".
The app is "FREE" to download but you have to pay $60.00 to unlock the use of the app, and then another monthly fee of $13.00 to just use the app. If you don't pay the monthly fee, your $60.00 is a waste.
Here's the kicker. They'll charge you another $100.00 dollars on top of all this to "Install" it for you if you need help with anything.
Sure, the copy and paste codes are easy to follow BUT,
Their instructional videos are SO TERRIBLE that you can't get any type of value. When it gets to the part where you actually need help, they say "here are some complicated versions of it". If you know coding, great! If not, pay us.
Their instructional videos don't go over everything because they WANT to leave you hanging in the hopes that they pay you $100.00 bucks for "Installation".
Overall, you would think on top of all this, support WOULD and SHOULD be something that's added on to the service. This app will drain your pocket before you get started with any Shopify dreams you have. Stay away.
Hi, thanks for the feedback. Let me clarify our pricing. The "Free plan available" displayed by Shopify in the app listing page is specific to the "Discount Links" and "Discount Popup" feature of the app. When you install the app, you don't have to approve charge and can use the discount links feature free. It's like that since 2016, and we won't change that because many users use this feature. That's why Shopify displays "Free plan available".
As for the other paid features, like the Discount Rules and Prefilled Carts, they do require a subscription plan (every plan has a 7-day free trial that starts only when you select a plan, not on app install). Some features also require a one-time fee of $49.99, like Display Savings, which also works for merchants on the free plan. We've made a graphic of our features and pricing here: https://tabarnapp.com/automatic-discount-pricing-2/. If you did pay a one-time fee for a feature that doesn't work for you, drop us a mail and we will refund it.
About the issues you've faced, and related to the instruction videos, could you tell us what they are? Indeed, it's hard to cover everything in a single video, but we try to record a video when it's needed or requested by a merchant. We put all our videos in our Youtube playlist (https://www.youtube.com/watch?v=c6Uose34iOQ&list=PLGYOZMSnTXxUwUyZO--JpLyY7_qjegUlR)
Very expensive app for Shopify Plus users, with no trial. $99/month on top of all the other fees, and who knows if it works or suits the customers needs?
That said, there is little to no support. The Bold discount app however calls you and helps you to see if their app will work, it didn't for us, but the customer service was incredible.
Automatic Discount - not worth it.
Thank you for the feedback. I'm sorry for the poor support. We indeed don't have any phone support, as our team is small and mostly only developers.
About the 7-day trial, it starts after you select a paid subscription, not before.
This is a awesome app! Exactly what needed, I wish I had found this app before. I did not use the support service because the instructions are well done! thanks
Happy to hear the instructions got you up and running so quickly! Is there anything we could add to them to make them even better?
The app didn't work as needed. When I created a gift, it added the free gift 3 times to the cart. Then I couldn't get the help needed to figure out why. So deleted the app and went with other options. May work for some people, but when I add something and it doesn't work as described and support isn't there, I don't use the app. That's pretty straight forward.
Hi, I'm sorry about the inconvenience. Did you try emailing us or submitting a ticket? I see you installed the app 2h15 ago but I don't see any request sent from your store since. It's hard for me to tell why the add was adding multiple gifts since you've uninstalled the app now, but my guess would be some other Shopify Plus Scripts (or apps) conflicting with our auto-gift feature, maybe. Let me know if you still need help.
UPDATE: My colleague told me we've received a call around the same time you posted the review, but the call was coming from an Unknown Caller ID, so we weren't able to call back. I've also tried the number you have in our partner dashboard (+1 888-424-7548 ), but this is Donna Bella Hair's customer service, unfortunately wasn't able to reach the person who was testing our app.
1) It says 7-day free trial but app doesn't prompt you to activate this feature. Very miss leading.
I am not paying $150+ and additional one time fees without seeing whether app works on my site or not.
2) App itself seems not very user friendly, very difficult to navigate.
3) I can't find what I need to do unless i stop and read every single unnecessary tabs and columns. (while trying to avoid all "subscribe, must subscribe, this feature premium only, get now..." notifications pops everywhere...)
4) Works very slow, sometimes freezes and you have to close the windows and log in to your shopify again (I have 2018 iMac , 256mps internet)
5) Finally I was able to add a rule to test it and waited 20 minutes, still n change.
6) I don't think this worth it.
Will update again for good or bad...
Hi, thanks for the feedback.
1) When you install the app, the app is free. The 7-day free trial only starts when you enable a paid subscription (monthly or yearly plan). If you need more than 7 days to test and see if the app works for your needs, contact us.
2 & 3) We're always trying to improve the admin screens, with the addition of new features it can get crowded. The main navigation is by clicking on the badges/icons in the header. We're adding a step-by-step tutorial this week admin side to make it clearer.
4) Could you explain to us step-by-step please what you did to make it freeze? This should happen. If you take the time to send us an email to support@tabarnapp.com, that would be very appreciated.
5) If you create a discount rule (basic or advanced), you first need to activate a subscription and therefore the 7-day free trial at the same time.
6) If you explain to us your use case, we can guide you through if it's worth for your needs or not.