Avis (281)

Note globale
4,3
Nombre d’avis par note
  • 72 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
25 octobre 2021

We love this app! It's a great way to support retention and give back some love to customers. We're particularly obsessed with smart deals and gifting functionality. EXACTLY what we needed. Support is a bit slow sometimes confusing to work with but the app is worth it.

Beauty by Earth
États-Unis
12 mois d’utilisation de l’application
Modifié le 25 août 2016

Such a great idea for an app... easy to install... super support staff... definitely a must have!

Magazinemama
États-Unis
20 jours d’utilisation de l’application
15 septembre 2016

Great support. Got stuck, went to slack, within minutes they were there to help. I wish more companies did this. Great value added experience.

Canoutlet Com
États-Unis
20 jours d’utilisation de l’application
19 août 2020

This app does exactly what I was looking for. It automate my coupons using condition, so I can offer different Buy x get Y offer. This is the only app that can do this without being intrusive for the user. Customer support is also fast to answer and very helpful.

Sanibandz
France
19 jours d’utilisation de l’application
24 novembre 2021

I haven't used this app since last BFCM but it worked great! Let's see if I remember how to get set up again! haha

Alexis + Bolt
États-Unis
18 jours d’utilisation de l’application
Staytuned a répondu 24 novembre 2021

Don't hesitate to contact us if you have any question!

Modifié le 16 mars 2023

We have received the worst service in the last three months, and if we had zero stars, I would take it in a heartbeat. Their apps charge high commissions and give very poor service. They charge commission for all the orders in our store that use promo codes, even though these orders and discounts are not generated by their APP. They wrongly collect over a thousand dollars, and this error continues. They always tell you that we are trying to fix this BUG, but in fact they do nothing, they continue this error every day. They promised to refund the money, but soon after they made the payment, they complained to PayPal to refund them. They did all this without any communication or explanation to us. Now they have got the refund back, and their mistake is still continuing. Keep your eyes peeled, users, and double-check your bills. What happened to us may be happening to you, too, but you may not be aware of it.

Hello.LA.Girl
États-Unis
8 mois d’utilisation de l’application
Staytuned a répondu 16 mars 2023

Thanks for taking the time to update your review. I understand your frustration, particularly given the issues you experienced with the bug that cost you so much money.

We quickly fixed that bug and have been trying to refund you the money you lost ever since. The bug remains fixed and the money's been automatically returned back to us through Paypal each time, and we've received no reply from you when attempting to contact you about this over email.

I'm not sure if you're just not receiving those emails or if there's another issue here. I'll be reaching out to you directly outside of our support platform to see if we can get to the bottom of this.

Regards,

Hannes Bez | Director of Customer Experience

24 novembre 2018

The app works great for some order but on other orders it doesn't apply the discount on about 10% of our orders. I spent most of black friday apologizing and refunding order manually. Sad!

Crio Bru
États-Unis
Environ un an d’utilisation de l’application
Staytuned a répondu 16 avril 2019

Thanks for the feedback and sorry for the inconveniences.

2 novembre 2021

The app is great, customer service is super helpful. Derek, from their team, was quickly able to set up on our page, and explained in detail how he did it as well.

behno
États-Unis
15 jours d’utilisation de l’application
14 décembre 2021

great app! solved our need to offer multiple automatic discounts at once. easy to use and working great for us so far.

KENT | super natural basics
États-Unis
15 jours d’utilisation de l’application
8 février 2023

Super easy and intuitive to use, but this tech dummy couldn't quite figure out how to do a tiered discount for the first time, so RG from support jumped straight in to help! He not only set up the tiers to exactly my specification, he created a video showing me step by step what he did for next time, AND took the time to test all three tiers and the exclusion on the video as well! Above and beyond on the service side of things and I'm sure the app itself will be a game changer for us going forward. Thanks again RG, you're a legend!

Popping Candy
Australie
14 jours d’utilisation de l’application
Staytuned a répondu 9 février 2023

The legend of RG is known far and wide throughout these lands! We're really happy to hear his help got you set up and running the right way. We'll check in with you again in a couple months to see just how much of a game changer ADG has been with you, but in the meantime, please touch base at any time if you need any more help or just want to see more RG videos!