Avis (283)
Affiner
-
Par note
Great app, easy to install and configure in seconds! Great support by Derek and his team, detailed examples with screenshots via email to help me figure out how to do what I wanted. Thanks!
Started playing with it 3 days ago, had some questions and the team was able to resolve my issues right away. Its now in production and its working great so far!
Thank you for taking the time to leave an amazing review! Ron had a great time helping you out! He'll surely get excited once he sees your feedback.
Our help doesn't end here, if you need anything else please let us know!
It's powerful and allows you to create basically whatever discount promo you want.. too bad it doesn't always work consistently.
Hello, Hannes here. I manage Customer Experience for Automatic Discounts & Gifts. I'd really love to help sort out the issues you've encountered. We don't have any tickets from you in support so I'm not sure what the problem is - I'll be reaching out to you by email separately to try and set up a call.
Hannes Bez | Director of Customer Experience - ADG
today i discovered another bug in the app if the customer selects 2items and goes to cart but what if he decides to add another item from the cart page selector to buy 3 items total he will do so and click right away the checkout button.....well the app will not work even if i dont have any other app interfering in the cart page!!! he will need to refresh the page and wait until that congrats discount pop up comes out in a few seconds wich is amazingly anti user experience so he can have his new quantity discount applied....bottom line he must be aware that he needs to go slowly and refresh each time he changes his mind!!!!!!!!!!!!!!!!!!!
Not mentioning the paypal express button..........!!!
Support team do sth!
Hi, we sent a login request to have a look.
1) Some themes indeed require customers to click on the "Update" button in the cart page to update the cart. And sometimes, stores have several apps installed, therefore fighting for resources. That explains why our script can load slower. You can insert our script directly in your theme.liquid file (see our FAQ here, near the middle of the page: https://tabarnapp.com/faq-automatic-discount-app/) This should help loading our script faster.
2) About the Paypal Express, the best is to have it located on the Checkout page, rather than on the Cart page, for similar reasons than #1 above. Here's how you can move it from the cart to the checkout page: https://help.shopify.com/en/themes/customization/cart/add-more-checkout-buttons-to-cart-page#show-checkout-buttons-on-the-checkout-page
Not always working. I've upgraded to premium but my rules are not being applied which defeats the purpose.
Hello, I had problems creating a specific discount offer in my online shop. I got acquainted with the ADG app through a recommendation, and I got help from the ADG support team very quickly. My problem was solved in a short time. ADG support team is amiable and helpful.
I can only recommend it.
Best regards
Soheila K
From Sankt Augustin Germany
Hey there Soheila! It's so good to hear from you! Thanks for making our day with such an amazing review, we really appreciate it.
Please let us know if you need help with anything else. Cheers!
The app was not working properly earlier, might be a reason I was not using it in a correct manner. But from last one week it's working perfectly fine. I made the changes today in my discounts and in a span of 2 min changes took place and automatic discount was applied.
Thank you for taking the time to leave us a 5-star review! We are thrilled to know that you are happy with our app.
Please feel free to reach out to us if you need help with anything! Cheers!
The app works and looks pretty good but the pricing model makes no sense. 2.9% of my sales for the app like this is outrageous. 0.6% is a lot, but acceptable I guess??? 0,6% on top of $45 every month is ridiculous. This is not a type of promotion I am running all the time in my shop. I am not willing to pay a pretty high flat fee of $45 for the app I am going to use only from time to time. You want to charge your client 45 dollars no matter what. You don't care if I use the app or not. Then, you expect me to split my profit with you on top of it, when I actually make a promotion and generate sales with the app (I already paid for). Now you care if I made sales with it. I finished the promotion on my store and I would like to disable the app for now, but I can't. Should I just run the promotion all the time? Should I pay you $45 for nothing? Should I pay you $45 for 10 days of using the app and then give you part of my profit too, uninstall the app and then install it again and configure everything from the start again???? I just can't wrap my head around this whole concept. How people agree to this is beyond me. I wish I could work with you, but it just doesn't make sense.
Thank you for this review! We totally understand the frustration here and have reached out to you through e-mail to discuss alternative options.
Just so you know for the future, when you're not running any sales, you have the option to switch to our free plan, allowing you to test the waters without incurring the $49/month base fee. The best part is, you don't even need to uninstall the app. However, in the event that you do uninstall it, rest assured that all your promotions and settings will be saved. Once you reinstall the app, you'll find everything just as you left it, eliminating any worries about losing your progress or starting over.
We hope this can be a workable solution for you, and look forward to discussing over email!
I had to uninstall the app because it didnt work on my shop, i tried to contact support but there was not response for days and when they finally got back to me they mentioned we are looking into it.
I uninstalled the app and asked for the refund, they mentioned they will refund asap that was four weeks ago, i am fighting charge back on paypal.
very unprofessional and no timely response for the customer. this app makes changes to your core shopify theme, be careful if you buy this app. they make you pay for every little functionality. CEO Darek keeps promising to resolve but there is no response from him.
Hi, thanks for the feedback. The refund have been sent.
We did look into it, for many hours, if not days. The reason it didn't work for your case was the number or scripts/apps and custom code inside your theme. That's why we asked to make some changes in your theme, to try to solve the conflicts.
Sorry again that it didn't work out.