Omtaler (268)
Raffiner
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Etter vurdering
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I recently worked with ADG Automatic Discount & Gifts, and the experience was nothing short of exceptional. Their tool is a game-changer, but their outstanding customer support sets them apart.
I was initially at a loss on how to use the application. However, instead of merely sending over a written guide or pointing me to an FAQ page, their support team went above and beyond by arranging a video conference with me. They patiently walked me through every step, ensuring I felt comfortable and confident in using their product.
In an era where most companies prioritise efficiency over personalised care, ADG stands out with their dedication to customer satisfaction. Their proactive approach to resolving concerns and providing guidance truly makes them a cut above the rest.
In short, if you're looking for a top-notch product backed by a team that genuinely cares about your success, ADG Automatic Discount & Gifts is the way to go! Highly recommended.
Martin
This is one of the best reviews we've received so far! Our team makes sure that every one of our merchants receives exceptional customer service until all concerns or questions are answered. Thanks for making our day!
Please let us know if you need help with anything else. Cheers!
App is working good, just needed some time to get that the external name of the prmotion need to be changed in the shop and has to be connected in the app. After 2 hours the connection was there and the promotion could be used again.
Perfect help and support. Within minutes I received personalized help from customer support.
Thank you for the fantastic review! We're very happy to hear our team was able to help you out.
Please let us know if there is anything else we can do to make your support experience better! Cheers!
ADG has been really helpful for running our tiered automatic discounts. Their customer support is extremely responsive - they're quick to get back to us on questions/issues and open to suggestions to boost the user experience for our customers!
Your feedback is highly valued! Suggestions like yours are what helps us continue to improve our app and provide the needs of our merchants! Thank you so much for this honest review.
If anything else comes up and you need our help, you know where to reach us. Cheers!
A little confusing to setup, but support was excellent and they were able to get my store setup with the custom discount I wanted
Thank you for an amazing review, you completed our day! Our team's goal is to ensure that we provide the best customer experience possible, and we're happy to receive your kind feedback.
Feel free to reach out anytime if anything else comes up. Cheers!
It's powerful and allows you to create basically whatever discount promo you want.. too bad it doesn't always work consistently.
Hello, Hannes here. I manage Customer Experience for Automatic Discounts & Gifts. I'd really love to help sort out the issues you've encountered. We don't have any tickets from you in support so I'm not sure what the problem is - I'll be reaching out to you by email separately to try and set up a call.
Hannes Bez | Director of Customer Experience - ADG
Good & cooperative support,
Thank you for your wonderful feedback ZunGoor team! We're glad that our support team was able to help you out.
If you need help with anything else, please let us know. You know where to reach us!
Shopify limits automatic discounts to 25 items which is very limiting. That is why I choose ADG . And I like the Success Fee plan on ADG . ADG onboarding expert Ron Mitre was very helpful.
Thank you for making Ron's day with this amazing review! We are glad to hear that you're happy with our app. We will continue to work hard to ensure we meet your store's needs.
Please let us know if you need help with anything else!
There customer service was great, following us through all the way to a resolution.
Thank you very helping.
Thank you for your honest review! We take pride in the customer service that we provide and we're glad to be of help!
Please let us know if there is anything else we can do to improve your experience with us. Cheers!
ADG is very helpful in making discount codes easier for merchants, and their support team is fast and reliable.
We are glad that our team was able to help! Our goal is to provide a world-class customer experience and we are very happy to hear your feedback. We will continue to do our best to improve our product and our service. Thank you for an amazing review!
Please let us know if you need anything else! Cheers!
With this app I found it very easy to create a tiered gift with purchase. We wanted to do a "Buy $100, get a free $10 gift card, buy $200, get a free $20 gift card, buy $300, get a free $30 gift card". This made it so easy!
Thank you for your honest review! We work hard to ensure that our app provides your store's gifting and discounting needs.
Please let us know if there is anything else we can help you with!