Recenzje (281)
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[Updated Nov 2021]
Didn't realize I reviewed this app in 2018, so now in 2021 I'm updating it because it has improved a lot since then! We reinstalled this app for Black Friday this year and I've noticed how many new features they have built in. It can probably handle any discount scenario you can dream up. We tested a slightly cheaper competitor before downloading this, and deleted it after a day. This solved all our problems and more importantly, support has been very quick to respond. Highly recommend this app! [Nov2018]
Installed the app and tried to get it to work for a max limit on discount codes. (i.e. customer gets 50% off up to a max of $100). Didn't work even though we thought it should. Contacted support and they said they'd look into it. We gave them access and they haven't logged in or responded to us in 5 days. Emailed and called but no response. We are now nearing the free trial period so we're uninstalling it. Big waste of time. Support was terrible. Wouldn't recommend.
Thanks for the feedback. Sorry for the delay of response.
About the max limit on discount codes. (i.e. customer gets 50% off up to a max of $100), that's currently not possible, but we're working on it to launch that feature inside our Carter app, in early Summer 2019.
We originally used this app for a by X and get Y free but after installing it has many other excellent discounts and gift features to capitalise on. The support was the best feature of all, they responded very quickly and were more than helpful.
I used it to create promotion with gift. It will be nice to have bulk setting since we have 1000s products needed to create gift for our loyal customers.
Thanks for the feedback, we will add the idea for a future release.
Thank you for taking the time to leave us a 5-star review! We are thrilled to know that you are happy with our app.
Please feel free to reach out to us if you need help with anything! Cheers!
this app helps me to do discounts based of my business rules, please keep improving the app thanks for all
I dont know what you have done with this app. It no longer works in my store an the dashboard is terrible. If it aint broke dont fix it.
Thanks for the review. When an app pushes an update, Shopify requires the merchant to approve and to click on "Upgrade". That's probably why it wasn't working for you anymore. We did change the dashboard to be able to add new features to the app.
Worked perfect after Derek at the support helped to install it. Big up to him. A must have if you are using discounts and want it to work automatically!
Update - The app developer managed to get it to work, it took a few days but it was sorted in the end. A few important changes. Any pop ups should be able to be set to appear on the product and or cart and it would be great for it to offer a strikethrough of the RRP and apply the discount price
Update - Paid $50 to unlock the discount in cart message which 2 days later I still can't get to work and the automatic discounts link dosn't actually show the 'sale' price until you get to the checkout (by which time most users have abandoned)
Very good app for automatically applying discounts either individually or multiples (tiered discounts) the only downside and why i gave it 4 instead of 5 stars is...
It would be ideal if the user was encouraged to spend more when using multiple discounts. E.G Spend another £30 to unlock a greater saving
I love the functionality but the interface is a little convoluted and takes a minute to figure out. After tinkering with the app, I was able to set up the discount I needed. Customer service was quick to respond to my questions. Would use it again.
This app worked great for us for about a year. Then, suddenly in January, we had complaints about customers not being able to get through checkout without it timing out. If they had a lot of line items in their cart, it seemed like the app could not update the automatic discount code properly with so many line items.
As a result of this, we lost thousands and thousands of dollars. The app developers kept shifting blame to Shopify. Once we deleted the app, we no longer had complaints or issues. It seems that the issue was a combination of something that changed on the Shopify platform, PLUS this automatic discount app that could no longer adjust the discounted pricing at checkout when there were a lot of line items in the cart (typically 50+ line items).
I tried reinstalling the app this week, and two days in we started receiving the exact same complaints again. Checkout was timing out for customers so they could not place their orders. We have immediately disabled and deleted this app, and will no longer be using it again. Frustrated that the app developers did not have communication with us, and never truly followed up on the issue.
UPDATE on 05/01/2019: the issue has been resolved.
ORIGINAL REPLY:
First, I'd like to apologize for the issues. I understand that's very frustrating.
Our side, when we first tested by disabling Automatic Discount in your store, we were still able to reproduce the issue. From what I re-read from Shopify's guru Dane, she was as well able to reproduce the issue when Automatic Discount was turned off.
Our side, we did contact Shopify App team to figure out a fix. Basically, the issue comes indeed from Shopify's checkout when an order has many items and when the order is edited quite often (products added and removed from cart, quantity changed). This cause a timeout and an error message is displayed at checkout to customers.
The way our app works (and many other Shopify apps and scripts), is that it relies on Shopify's checkout to work flawlessly in order to apply one or more requests. If Shopify has this timeout error, our app like many other apps, will multiply this error, because it checks every cart change to achieve its purpose: applying the right discount to the right cart content, automatically. That being said, it explains why some of the store's customers, with an equivalent huge order, see the error message at checkout (the ones editing their cart more often), while some aren't seeing the error (the ones making a straight order with one single visit to checkout).
To be honest, we can't explain why the Canadian DIY Supply store didn't have any issue with it for over a year, and then around a month ago started to see this issue at checkout. Shopify should be able to answer. What we know is that, pretty often, Shopify makes changes their side (some we are aware of via their change logs, some are more "obscure" and we're either not informed of, or we miss it until a ticket is opened. We really hope Shopify can fix the source of this timeout error, therefore apps like ours relying on it won't accentuate this issue. We contacted Shopify about it and will again open a forum thread, a ticket, a post in Shopify's Slack group and any possible ways to get some awareness and "votes" to allocate Shopify ressources to fix that.
Our side, we've started last week to work on a "patch", which actually is the best we can do: adding an option in our app's settings to reduce the number of requests at checkout. Doing that, some of our features won't work (for example our add-on to display the savings in cart), but for a store like Canadian DIY Supply that has huge orders, it should help a lot.
We'll keep you updated about it.