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I had to uninstall the app because it didnt work on my shop, i tried to contact support but there was not response for days and when they finally got back to me they mentioned we are looking into it.
I uninstalled the app and asked for the refund, they mentioned they will refund asap that was four weeks ago, i am fighting charge back on paypal.
very unprofessional and no timely response for the customer. this app makes changes to your core shopify theme, be careful if you buy this app. they make you pay for every little functionality. CEO Darek keeps promising to resolve but there is no response from him.
Hi, thanks for the feedback. The refund have been sent.
We did look into it, for many hours, if not days. The reason it didn't work for your case was the number or scripts/apps and custom code inside your theme. That's why we asked to make some changes in your theme, to try to solve the conflicts.
Sorry again that it didn't work out.
Great app and awesome customer support!
Glad to see it worked for others but unfortunately it did not for work for me. The developer said it was because of my theme. So I opt for another app and it works fine. In addition, I will give this a try again if there are more features.
It is good they give a free trial, so try it before buy it.
Hi, a few years past since you tried the app. We made improvements to work in any Shopify theme and added some new features. Let me know if you want to try it again.
Really grate app, u will never find better then this for beginners
Thanks so much for this great review! We're confident ADG's going to bring in a lot of extra revenue for you. And if you need anything, our support crew is happy to help out. Cheers!
Great app that works exactly the way we need it to. Special thanks to the support team who helped us out very quickly!
You're welcome! Thank you for leaving such a great review!
Wow. Wow. Wowww. Simply put, this app is AMAZING!! Even more so, Derek and the Tabarnapp team are excellent, helpful experts. Between their willingness to troubleshoot issues, setting up discounts and custom deals that solve the complexities we've been facing with native limitations of Shopify to their patience in explaining and helping us figure out what is needed to accomplish our desired discount sales goals, I can ONLY recommend this app and this team for your store's expanded discount or custom deal needs! Thank you Derek and team for being so awesome and helpful every step of the way. I look forward to working with you all as we head into the holiday season and beyond.
**UPDATE - As frustrating as that was, the developer reached out immediately and helped us fix the issue.
I want to love this app. It appears to do exactly what we need. However, we're experiencing a major issue with about 15-20% of our orders... The discount is showing on the checkout page but when a customer places the actual order, the discount isn't working. Needless to say, I am getting a lot of complaints this morning (black friday of all days).
Dosnt work had customer left the cart because this app did not work :( so i uninstalled
Thanks for the review and sorry for the inconveniences.
We use the app to apply discounts to product variants which is not possible natively in Shopify. The app works fine and the support is very helpful. Just the pricing might lead to us implementing the functionality by ourselves.
Thank you for the feedback! We had a great time helping you out! Please let us know if you need help with anything else, we're here whenever you need us.
One of our top specialists, Myam, also reached out to you through e-mail to discuss any issues you may have with our pricing. Your satisfaction is our number 1 priority! We look forward to hearing from you!
I installed the app on Nov 21 and after trying to set it up and even messaging the support team, I was told what I wanted to do was not possible. Uninstalled it on Nov 24 - with 3-day-free-trial period, and to my big surprise, got charged for it on my Shopify bill this morning. I just emailed support - I hope they reimburse me. This is an extra charge I was not planning in this Covid/Christmas time when every cent is important.
Hi Catherine, sorry about that. Indeed, our app makes a charge 72 hours (3 days) after the app is installed, once the free trial starts (when you select a plan and approve the charge). From what I see, you've installed and have approved the charge on November 18th and have uninstalled on 24th (https://gyazo.com/7df67181c9a8e44ce4e118675d50f16c)
The only way for me to process a refund is if the app is still installed. Otherwise Shopify doesn't allow me to do so. As I can see, the app is uninstalled now. You can either re-install the app and I process the refund or contact Shopify Billing to open a refund request.
Si vous voulez, je peux faire les démarches pour vous auprès de Shopify pour que vous vous fassiez rembourser. J'apprécierais en retour que vous supprimiez votre avis sur cette page.
Merci et désolé, encore une fois.
- Derek