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Dosnt work had customer left the cart because this app did not work :( so i uninstalled
Thanks for the review and sorry for the inconveniences.
I installed the app on Nov 21 and after trying to set it up and even messaging the support team, I was told what I wanted to do was not possible. Uninstalled it on Nov 24 - with 3-day-free-trial period, and to my big surprise, got charged for it on my Shopify bill this morning. I just emailed support - I hope they reimburse me. This is an extra charge I was not planning in this Covid/Christmas time when every cent is important.
Hi Catherine, sorry about that. Indeed, our app makes a charge 72 hours (3 days) after the app is installed, once the free trial starts (when you select a plan and approve the charge). From what I see, you've installed and have approved the charge on November 18th and have uninstalled on 24th (https://gyazo.com/7df67181c9a8e44ce4e118675d50f16c)
The only way for me to process a refund is if the app is still installed. Otherwise Shopify doesn't allow me to do so. As I can see, the app is uninstalled now. You can either re-install the app and I process the refund or contact Shopify Billing to open a refund request.
Si vous voulez, je peux faire les démarches pour vous auprès de Shopify pour que vous vous fassiez rembourser. J'apprécierais en retour que vous supprimiez votre avis sur cette page.
Merci et désolé, encore une fois.
- Derek
Great app with excellent support. Don't believe anyone saying they have bad support or that their service is unreliable - that's the competition trying to give them a bad rep. They answered my query on a Sunday on the Slack channel and they are releasing a brand new update that makes this app better than ever. Until Shopify starts giving everyone the most basic of features in the cart, this app is gold.
**UPDATE - As frustrating as that was, the developer reached out immediately and helped us fix the issue.
I want to love this app. It appears to do exactly what we need. However, we're experiencing a major issue with about 15-20% of our orders... The discount is showing on the checkout page but when a customer places the actual order, the discount isn't working. Needless to say, I am getting a lot of complaints this morning (black friday of all days).
We use the app to apply discounts to product variants which is not possible natively in Shopify. The app works fine and the support is very helpful. Just the pricing might lead to us implementing the functionality by ourselves.
Thank you for the feedback! We had a great time helping you out! Please let us know if you need help with anything else, we're here whenever you need us.
One of our top specialists, Myam, also reached out to you through e-mail to discuss any issues you may have with our pricing. Your satisfaction is our number 1 priority! We look forward to hearing from you!
It was difficult to use for the purpose that was portrayed in the video. I spent two days playing with it and watching videos only to loose a bunch of money to customers who recieved discounts they not have received.
Hi, sorry for the delay, and sorry about the time and money wasted. I guess it's too late now, but if it isn't, let me know and I'll record a video tomorrow for you.
I don't understand what this app does that the default Shopify discounts app doesn't already do?
I can get a shareable link with the discount applied already
I'm willing to change my rating if presented compelling evidence
Thanks for the review. This discount links feature is indeed really similar to Shopify's shareable discount links. And that's why this part of the app is free. The main difference is the discount rules (applying discounts automatically, based on what's in the cart) as well as the add-on features like a way to display the discount & savings in the cart, to show a Congrats popup when a rule is met and a discount is applied, the prefilled carts with a discount attached to them and so on.
couldnt give zero star. Why would I use your app if the free options are already in shopify discount page?
and I have to pay a monthly subscription + ADD ONE???? seriously
the whole point of your app is the add one otherwise its useless.
Unless you make your premium subscription with everything included you wont go that far.
Thanks for the feedback. Thanks for the review. Shopify has indeed a discount links feature and automatic discount for Buy X get Y discounts. The main difference is the number of discount rules (applying discounts automatically, based on what's in the cart) that you can do with our app, and the fact that you can offer multiple tiers of discounts.
We do charge one-time fees for 2 of our features: an add-on feature to display the discount and savings in the cart AND another feature to get more advanced cart rules (eg. based on collections, customer tags, past orders and more).
Paid $50 just to unlock the app to find out it does not allow me to do what it literally advertises. This app claims you can create discounts based on the URL which the customer comes from (I'm trying to give a discount to customers with a .edu email). I upgraded twice and even on the advance plan there is absolutely no option for this. Not user friendly and quite frankly a waste of money since the app description misleads you to believe the app can do more than it says. I literally paid to unlock a feature that doesn't even exist. Wish I could be refunded.
Hi, first of all, thanks for your feedback. We do offer a refund, simply contact us via email to support@tabarnapp.com, or if you already have uninstalled the app, contact directly billing@shopify.com.
About your issue, the app doesn't claim to offer discount based on the traffic source, if that's what you meant. This is not yet implemented in our Discount rules. It claims to allow to create discount links, and by sharing them, to give a discount based on where (which link) the customer is coming from.
About your need of giving a discount to @edu emails, we're currently implementing our Smart Deals feature from our Carter app into our Automatic Discount app. In the Smart Deals, it's possible to create a rule based on the email addresses, for example all students from @edu or all wholesalers from @company.com
Glad to see it worked for others but unfortunately it did not for work for me. The developer said it was because of my theme. So I opt for another app and it works fine. In addition, I will give this a try again if there are more features.
It is good they give a free trial, so try it before buy it.
Hi, a few years past since you tried the app. We made improvements to work in any Shopify theme and added some new features. Let me know if you want to try it again.