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Works well, customer service is fast & goes above and beyond consistently to help any issues that come up.
Hi there LIULI Crystal Art and team!
Thank you so much for your kind words! We're glad that our support team was able to help you out. We will continue to work hard to ensure that you get the support you need.
If you have any questions or need help, please don't hesitate to reach out to us!
App itself is good, however the pricing model is bad for anyone that is running a retail store, stores with high turnover and small profit margin will suffer great expenses from the percentage based success fees. It takes the total cost of the app easily above £80 per month for us. They need to remove or reduce the success fees.
Hi there Top Shop Premier Maltby and team,
Thank you for your honest review. We appreciate and understand your feedback about our pricing model. Please be assured that we will work on this as soon as we can.
We appreciate your patience and understanding while we work on this.
- ADU Management Team
It has all the features I’ve been looking for but couldn’t find in other apps, and it works with the Rebuy. RG was amazing, he walked me through the setup on a call and answered all my questions with such patience and clarity. I couldn’t be happier with the experience and highly recommend!
Hey there Maude and team!
Thank you so much for the glowing review! We're thrilled to hear that you had an amazing experience with our app and with the support RG provided. We assure you that we will continue to do our best to provide your needs.
If you need further assistance, you know where to reach us!
This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave the customer 0% discount. Everything was just random. Stay away. This app is full of bugs and issues.
Thanks for taking the time to post that. It was painful for me to read, but it seems a fair assessment of your issues. I'm so sorry about your experience with us so far.
I realize it feels like we weren't doing anything to help with these technical problems, but I promise you this case has been at the top of our priority list for at least a week. If you're open to it, I would love to jump on a quick call with you to discuss. We still want to get this fixed for you!
Best,
Hannes Bez
Director of Customer Experience
The best support I have had with Ron.
He recorded videos with step by step on how to set up the discounts, so helpful.
Very happy with all the support.
Truly recommend the APP.
Hey there CosmeSelect and team!
Thank you so much for taking the time to leave a review and share the great experience you had with Ron! Your support is highly appreciated and helps us a lot.
If you need help with anything else, please don't hesitate to reach out to us!
Although it was difficult during the first setup, I found that this app offers unique features compared to others. RG from the customer support truly stands out, providing detailed explanations that simplify everything and make it much less complicated! I strongly urge you to try it out!
Hi team!
Thank you for sharing your experience with us! We're glad to hear that RG was able to help you out. We'll do our best to continue to provide you with outstanding support and service.
If you need anything else, you know where to reach us!
This app is so robust -We use it to hyper-customize discounts and gifts with purchase. The functionality is much greater than what Shopify offers out of the box, and the service is fast, friendly and helpful!
Hi there LoveSeen team!
It's great to hear that you had a wonderful experience with our app! Thank you so much for taking the time to leave feedback, we truly appreciate your support.
Please let us know if there's anything else we can help you with. Thank you for choosing ADU!
Works fantastic!
Thank you for the wonderful feedback MSXII Sound and team! Your support is highly appreciated.
The app does exactly what is says it does, perfectly. The customer support is exceptional. I am not a tech person and their guidance was so simple and straightforward and made it very easy for me to achieve what I needed. Very good service!
Hi there Aleksander Revas!
Thank you so much for the heartwarming review! Your feedback is very important to us and we're glad that we're able to help you out.
If you need further assistance, you know where to reach us!
This app is excellent and meets all our needs. RG from support is a great guy! He has done everything from setting up promotions to testing them all.
Hi LopezTees and team!
Thank you so much for sharing your experience! We're glad that RG was able to help you out. He works hard to ensure that our merchants receive prompt and accurate support, we're very lucky to have him on our team!
If you need further assistance, you know where to reach us!