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Hice la configuración en modalidad de prueba y cuando se cargó el cobro de mi mensaulidad para comenzar a utilizar, Bloquea el Checkout al activar el app
Hi there,
We sent a login request to investigate and fix the possible issue but we still haven't heard back from you yet.
Without any access, we noticed just one big problem so far. Someone from your team, customised the "APP PROXY URL" that our app uses.
Please revert it back to the original format (ex: "/tools/tabarnapp-ad/..") in order for the app to function properly.
Shopify allows merchants to change this setting, but doesn't allow developers to know what value was chosen. With that in mind, our app can only work with the default value of "/tools/".
Their Add to Cart is not woking it has been 11 days. I have been trying to get it fixed. They keep saying it is fixed. or giving me different ways to do this. or Outright saying it is fixed. when It is Not. If it works It works. If not don't think support will Help you. They are the Most Exceptionally Bad People.
https://www.awesomescreenshot.com/image/47028957?key=f60425303a32b43fa4f64dbceff86733
Leather Apron team, I am so sorry to hear about your experience. I am the CEO (Serge Kassardjian) of the company (staytuned) that owns this app. I am so sorry to hear about your experience. I have our customer service team all over this and going to make sure its fixed and you have a great experience. You can reach out directly to me if you have any questions-serge@staytuned.digital.
They must delete low reviews. So complicated and convoluted to use. NO CUSTOMER SERVICE. I use other apps on Shopify and have expected a certain level of customer service. They have this stupid Slack forum where they leave your questions unanswered. The tutorials are lacking. I don't have time to watch a 20 minute video. Would prefer to have the steps written out. I hate this, it's worthless, and I will be deleting it promptly.
It's sad that Shopify is so limited that these difficult to use apps for creating work arounds have to be use (because this app only helps your create a complicated work around to have different options to Shopify's simple and lacking built-in discount options, not a direct route to implement a discount.)
Thanks for the review. You are right, this Slack channel wasn't a good idea, we closed it. I believe we did improve customer support, as the team grew last few years. We have some tutorials, mainly Youtube videos, but you are right we could add more of them, and we will. About the use of the app being complicated, we redesigned the admin UI to be simpler.
I was really hoping to be able to use this app to provide a better user experience for my customers using automatic discount codes. Unfortunately, we never got it to work despite implementing recommended steps by Tabarnapp. A bit of a disappointment and a giant waste of time.
Really sorry for the inconveniences and waste of time. We should have helped more. If it's not too late, we could make the setup for you, free of charge of course.
Looks like it stops working sometimes, pop up doesnt show up every time, and support takes a few days to reply. Replies are vague. I was initially liking it, but now i will need to remove it if it DOESNT work as published.
Thanks for your review. The discount popup doesn't show every time, you are right. We do that on purpose, not to annoy customers. It shows when a discount rule is met and when a discount is applied. We're also building a new feature to show the discount popup based on other factors than what's in the cart (coming at the end of 2019).
About the vague replies, sorry about that. We did improve support as the team grew last few years.
The app functions smoothly and boasts an attractive interface; however, the pricing model leaves much to be desired. Charging 2.9% of my sales for this app seems exorbitant as i only use automatic discounts on checkout. Even the 0.6% option, though relatively acceptable, becomes burdensome when coupled with the additional $45 monthly fee. It becomes impractical to sustain this kind of expense for an app that I only utilize sporadically in my shop. The substantial flat fee of $45 is not justified for an app I'll stop using this app after this charge.
Hi there, thank you for your honest and detailed feedback. You're not the first person to share these views with us, which is why we're currently working on potential updates to our pricing model.
I do want to clarify something, though. The percentage charged on sales (whether 2.9% or 0.6%) only applies to sales generated through your ADG promotions. This percentage is *not* applied to all sales in your store.
However, as I mentioned before, this pricing structure probably does still need some work. We'll definitely take your valuable input into consideration as we address this. Thank you!
Hannes Bez
Director of Customer Experience - Staytuned (ADG)
Not working. We have tried to use this app to limit a discount coupon to 50% off 2 of the same item. I believe we have it set up correctly, but it is not limiting the discount as it should. If someone orders 2 they get a discount. If they order 4 they get the same discount. We only want to apply the 50% off to 2 items. The next two items should not be discounted. They are all the same item.
Disappointed.
Thanks for the review. I believe this can be achieved using the discount type "Buy X get Y" from Shopify discounts. And you can use our app to automate its application.
today i discovered another bug in the app if the customer selects 2items and goes to cart but what if he decides to add another item from the cart page selector to buy 3 items total he will do so and click right away the checkout button.....well the app will not work even if i dont have any other app interfering in the cart page!!! he will need to refresh the page and wait until that congrats discount pop up comes out in a few seconds wich is amazingly anti user experience so he can have his new quantity discount applied....bottom line he must be aware that he needs to go slowly and refresh each time he changes his mind!!!!!!!!!!!!!!!!!!!
Not mentioning the paypal express button..........!!!
Support team do sth!
Hi, we sent a login request to have a look.
1) Some themes indeed require customers to click on the "Update" button in the cart page to update the cart. And sometimes, stores have several apps installed, therefore fighting for resources. That explains why our script can load slower. You can insert our script directly in your theme.liquid file (see our FAQ here, near the middle of the page: https://tabarnapp.com/faq-automatic-discount-app/) This should help loading our script faster.
2) About the Paypal Express, the best is to have it located on the Checkout page, rather than on the Cart page, for similar reasons than #1 above. Here's how you can move it from the cart to the checkout page: https://help.shopify.com/en/themes/customization/cart/add-more-checkout-buttons-to-cart-page#show-checkout-buttons-on-the-checkout-page
I had to uninstall the app because it didnt work on my shop, i tried to contact support but there was not response for days and when they finally got back to me they mentioned we are looking into it.
I uninstalled the app and asked for the refund, they mentioned they will refund asap that was four weeks ago, i am fighting charge back on paypal.
very unprofessional and no timely response for the customer. this app makes changes to your core shopify theme, be careful if you buy this app. they make you pay for every little functionality. CEO Darek keeps promising to resolve but there is no response from him.
Hi, thanks for the feedback. The refund have been sent.
We did look into it, for many hours, if not days. The reason it didn't work for your case was the number or scripts/apps and custom code inside your theme. That's why we asked to make some changes in your theme, to try to solve the conflicts.
Sorry again that it didn't work out.
Dosnt work had customer left the cart because this app did not work :( so i uninstalled
Thanks for the review and sorry for the inconveniences.