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top program!
NEVER use Affiliate Link with them!!!
I started an Influencer Campaign on 16th of january and got A LOT of orders -> I can only see one in the Dashboard. This is ridiculous. I already lost so much time writing with more than 5 people from "Support" who keep saying "wait for 7 days after sale is confirmed". Its been already 2 weeks and I got NO SUPPORT and need to pay the influencer! If I dont get any help from development Team; I will have to calculate manually the Influencer Commission...
THIS APP & Support are a disaster!!
Thank you for your feedback, and we sincerely apologize for the experience you've had. We completely understand your concern, and we take your feedback seriously.
Regarding the missing orders in the dashboard, we’ve already escalated the issue to our development team, and they are actively investigating it. We’ll make it a priority to resolve this issue as soon as possible and help you provide the correct commission to pay to influencers. The wait times you’ve encountered are not up to our standards, and we deeply regret the inconvenience this has caused. We strive to provide timely support, and we apologize for not meeting your expectations.
We truly appreciate your patience and understanding during this process, and we’re committed to resolving the matter swiftly.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us via the live chat option available in your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
I initially faced issues with changing the influence status but figured it later probably because I was on my cell. The tool is amazing and will help any small business owner that is working with influencers to easily track their sales. Thank you so much for creating such a great tool!
The worst customer support ever.
Shame on Shiam - he doesn't know this apps features, doesn't understand questions, disappears from chat several times for a long time, after poorly answering my questions witch copy/paste random answers disappears and doesn't answer at all. I were not even able to normally start to use it because of such a horrible customer experience.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We truly apologize for any confusion caused by the responses and the interruptions during the conversation. It's important to us that every customer receives accurate, timely, and right support.
One of our experts will be sending you an email in order to get this checked and sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
This is the easiest and best-working affiliate and referral app for all Shopify Stores. It works with the Shopify Starter Plan, which is very rare. You can't delete campaigns or affiliates, only disable them to non-active status, which I don't like. It's a small price to pay for this amazing service. Thank you!
Pretty basic but allows you to create multiple campaigns and is 100% free. Hopefully it will soon have analytics to track clicks and sources.
Seems great in terms of pricing model.
A bit of a pain that you have to get in touch with support to ask them to remove branding, so that they get to ask you for a review. Just make it so the branding isn't there then earn reviews from more meaningful work/support, but I get why they do it.
Thank you for taking the time to share your valuable feedback with us.
I understand your frustration about having to contact support to remove branding. While it may seem inconvenient, there are reasons why platforms sometimes utilize branding. Additionally, requesting reviews is a common practice for companies to gather feedback so that we can improve our services.
However, I understand your desire for a seamless and hassle-free experience. Your feedback is valuable, and platforms may consider alternative approaches based on user suggestions and needs.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
It doesn't work properly. The app allows you to make purchases with a discount even if your invited friend hasn't made a purchase.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are referring to Referral discount and would like to inform you that the referral reward is given to the referrer when the referred friend makes their first successful purchase from your store.
One of our experts will be sending you an email in order to get this sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Regards,
Team AfterShip
We’ve yet to start using the AfterShip for Affiliate Program, but the installation of the plugin and outlook is promising - and that is a positive. For a free app, this can’t be beat. Shall update this review again in due course. Thank you.
[Updated] This app has been in our Shopify Store for a couple of months now. It’s pretty useful, but would also prefer if the referral code can be customized for a select collection (say regular priced items) than outright for the entire inventory (discounted, non-discounted, sale items).
Thanks!
Great app and amazing support. I love the free features and the ability to upgrade my version for free so I can have more than 20 new referral links per month without any Aftership branding. The support (Karan) provided was amazing, his service was super quick and everything was so easy
