Reseñas (2.586)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
24 de septiembre de 2024

FREE, yet seep pricing options, this goes back so many wrongs ways. FREE should always be free. Next time add just take a small commission from what you sell of ours.

Fahline
Estados Unidos
Alrededor de 1 mes usando la aplicación
AfterShip respondió 25 de septiembre de 2024

Dear Customer,

Thank you for your feedback, we always appreciate and value them.

However, please note that the subscription is Free as stated and there's no hidden pricing. We're not sure where you are seeing the pricing option and would love to help clarify your doubt of the application if you have any.
We also helped you in removing the AfterShip Branding for Free.

You can also check on your billing & invoice as well, the amount that is/will be billed is $0.0

We have multiple application which have a Paid subscription plan, Affiliates currently is Free for all users aside from Enterprise plan.

We look forward to your reply and corporation.

In case you need assistance, please initiate a chat from the admin panel or drop us an email.

Regards
The AfterShip Team

24 de mayo de 2024

Their app is wonky as hell and most importantly doesn't work right away. They have to go into your store settings and code to fiddle around. Nothing makes sense in the workflow of the app. You got to waste 2-3 days on the chat all day to get them to sort things out and do more testing.

I'm not sure how this got 5 stars but has to be bogus.

GARÇON
Canadá
3 días usando la aplicación
AfterShip respondió 25 de mayo de 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that the referral link was not working for you. We have got this checked with the development team and resolved it for you.

One of our experts will be sending you an email in order to get this checked and sorted for you.

In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

Regards,
Team AfterShip

4 de diciembre de 2023

I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code.
I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase.
I still have the App installed but deactivated the referral program, in hopes it will be fixed.
According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".

Stellar Pyxidis 3D
Estados Unidos
3 meses usando la aplicación
AfterShip respondió 5 de diciembre de 2023

Thank you for taking the time to share your feedback with us.

Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users.

We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and provide a great support experience.

Regards,
Team AfterShip.

15 de enero de 2024

Says free, pricing isn't straightforward even when you contact them. This company isn't straightforward in my opinion and not someone I'd trust. Uninstalling now.

Crazy Awesome Socks
Estados Unidos
Alrededor de 2 meses usando la aplicación
AfterShip respondió 16 de enero de 2024

Thanks for your valuable feedback.

We understand that you are not satisfied with the information provided by our support which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

However, the app is absolutely free and you can see the same in the pricing section of the app.

Also, we are assigning dedicated support for you. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and transparent to provide a great user experience.

Regards,
Team AfterShip.

18 de enero de 2024

It doesn't work properly. The app allows you to make purchases with a discount even if your invited friend hasn't made a purchase.

MIWI REAL DRINKS
España
27 días usando la aplicación
AfterShip respondió 19 de enero de 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are referring to Referral discount and would like to inform you that the referral reward is given to the referrer when the referred friend makes their first successful purchase from your store.

One of our experts will be sending you an email in order to get this sorted for you.

In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

Regards,
Team AfterShip

3 de noviembre de 2023

You will learn in 5min that its not for you, if you are serious about your affiliates. I do not get where these reviews are coming from :D

Wølmark Finland
Finlandia
27 minutos usando la aplicación
AfterShip respondió 4 de noviembre de 2023

Thank you for taking the time to provide your feedback.

I extend my sincerest apologies for the less-than-ideal experience you encountered. Please know that this does not align with the level of service we aspire to deliver to our valued users. So, we deeply regret any inconvenience you may have experienced.

Your satisfaction as a user is of importance to us, and we are committed to ensuring your experience is exceptional. We encourage you to reach out to us through our chat and email at support@aftership.com channels so that we may promptly assist you and try to resolve all the issues you are facing.

Your feedback is invaluable, and we appreciate your continued support.

Regards,
Team AfterShip

30 de noviembre de 2023

Not working fully.

Silart Academy
Lituania
2 días usando la aplicación
AfterShip respondió 1 de diciembre de 2023

Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We are sorry to hear that the app is not working on your end. We want to fix it for you if there is any bug we will definitely check with our development team. Regarding this, one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.


We are open to any suggestions. We will try our best to provide you with the best experience.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

29 de agosto de 2023

Not truly free at all I'm curious why are the replies on all your 1 star reviews the same the sentences are mixed up slightly but the exact same words?

SwiftSourcing
Estados Unidos
4 meses usando la aplicación
AfterShip respondió 30 de agosto de 2023

Thank you for taking the time to provide your feedback.

I extend my sincerest apologies for the less-than-ideal experience you encountered. Please know that this does not align with the level of service we aspire to deliver to our valued users.

We deeply regret any inconvenience you may have experienced. It appears there might have been a misunderstanding regarding our application's pricing structure, as we do not currently impose any charges.

Your satisfaction as a user is of importance to us, and we are committed to ensuring your experience is exceptional. We encourage you to reach out to us through our chat and email at support@aftership.com channels so that we may promptly assist you, including extending an unlimited referral quota to meet your needs.

Your feedback is invaluable, and we appreciate your continued support.

Regards,

Team AfterShip

Fecha de modificación: 1 de marzo de 2023

really fast, friendly and helpful support !!! I´m sure the tool can help to increase sales, and loyalty of my customers

Update: the tool looks very nice but there is no fraud protection. so the app is totally useless in my opinion, because every customer can create a coupon and use it by himself. that does not make sense

LUUP COFFEE
Alemania
22 días usando la aplicación
Fecha de modificación: 16 de octubre de 2023

UPDATE, I had to delete the app and choose a different one. You have to send an email to the influencer for them to be able to get their link? I want to be able to generate the links myself. Maybe I’ll come try it in the future, but there’s still several things that need to happen to make it more user friendly.

So far so good! The app is user friendly, has responsive customer service via chat, and is FREE! Ayushi was very helpful when I was setting up the app and learning how it works.

A World With You Travel
Estados Unidos
17 días usando la aplicación
AfterShip respondió 18 de octubre de 2023

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. We would like to explain to you that our affiliate campaign works like this because our app needs confirmation from the influencer whether he/she is interested or not in the affiliate campaign you are running.

However, we have taken your suggestion as feedback and we are continuously working to improve the application hence you will notice other enhanced features soon.

If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

Regards,
Team AfterShip