Avis (1 032)
Affiner
-
Par note
top program!
Très bon service. Réactif, compétent et super gentil.
Awesome customer service, thanks to Lovish! Great app! Very simple to use! Looking forward to use it!
best app ever!! the customer service reply so fast and they helped me alot! so happy to find this amazing app
fast and easy to use - took me 3 min to setup a referral program linked to my shopify database ! Plus it is customizable
Application super, je recommande !!! J'ai fait la demande pour supprimer le filigrane il mon répondu très rapidement avec gentillesse. merci beaucoup
Je viens de l'installer, très simple à utiliser. Le seul point à améliorer, une traduction instantanée serait géniale. Ou encore, permettre plus de caractère pour pouvoir traduire nous-mêmes.
Thank you for your kind words.
I have taken your suggestion as feedback and forwarded it to the development team.
Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one.
Automizely Team
NEVER use Affiliate Link with them!!!
I started an Influencer Campaign on 16th of january and got A LOT of orders -> I can only see one in the Dashboard. This is ridiculous. I already lost so much time writing with more than 5 people from "Support" who keep saying "wait for 7 days after sale is confirmed". Its been already 2 weeks and I got NO SUPPORT and need to pay the influencer! If I dont get any help from development Team; I will have to calculate manually the Influencer Commission...
THIS APP & Support are a disaster!!
Thank you for your feedback, and we sincerely apologize for the experience you've had. We completely understand your concern, and we take your feedback seriously.
Regarding the missing orders in the dashboard, we’ve already escalated the issue to our development team, and they are actively investigating it. We’ll make it a priority to resolve this issue as soon as possible and help you provide the correct commission to pay to influencers. The wait times you’ve encountered are not up to our standards, and we deeply regret the inconvenience this has caused. We strive to provide timely support, and we apologize for not meeting your expectations.
We truly appreciate your patience and understanding during this process, and we’re committed to resolving the matter swiftly.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us via the live chat option available in your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
I initially faced issues with changing the influence status but figured it later probably because I was on my cell. The tool is amazing and will help any small business owner that is working with influencers to easily track their sales. Thank you so much for creating such a great tool!
The worst customer support ever.
Shame on Shiam - he doesn't know this apps features, doesn't understand questions, disappears from chat several times for a long time, after poorly answering my questions witch copy/paste random answers disappears and doesn't answer at all. I were not even able to normally start to use it because of such a horrible customer experience.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We truly apologize for any confusion caused by the responses and the interruptions during the conversation. It's important to us that every customer receives accurate, timely, and right support.
One of our experts will be sending you an email in order to get this checked and sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
