Avis (2 440)
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Great app
Kavan was really helpful and patiently addressed all my questions with clear instructions. I had a number of questions, some of which were technical, and Kavan took the time to check with his team before getting back to me. Overall, I am really satisfied with Automizely's service.
Just started using the app and everything seems great! Jai from the support team was of amazing service to me from the start! And I am sure they will be quick to help me if any other problems come up!
Absolutely best customer service and amazing features all for free! There is an upcharge at some point though if you have too many active referral links but you can message them for pricing on that.
The support agent I interacted with was exceptional, efficiently solving all my problems with a high level of professionalism. Their clear communication and dedication to customer satisfaction made the entire experience seamless and pleasant.
I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code.
I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase.
I still have the App installed but deactivated the referral program, in hopes it will be fixed.
According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".
Thank you for taking the time to share your feedback with us.
Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users.
We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
Excellent app and great customer service!
Nice and easy! Suited my needs
Would highly recommend, customer service is very polite, responsive and most important very helpful.
great app!!! well done