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I would like to express my gratitude to Pooja for her outstanding assistance. She helped me resolve my issue quickly and professionally. Her friendliness and patience made the entire experience pleasant. Thank you so much, Pooja!
With gratitude,
Marian von Styon
I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code.
I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase.
I still have the App installed but deactivated the referral program, in hopes it will be fixed.
According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".
Thank you for taking the time to share your feedback with us.
Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users.
We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
Just getting started but so far so good!
It did the work for me!! bravo!!
I'm in the process of installing them, appreciate the quick feedback and support
Outstanding service by the company and the staff
Too early to say
Thank you for sharing your feedback. We greatly appreciate it, as it helps us improve our services and enhance the overall user experience.
We sincerely apologize that your experience fell short of expectations. Delivering exceptional service is our top priority, and we regret any inconvenience this may have caused. Your concerns are important to us.
If you need further assistance, please don't hesitate to reach out via the live chat feature in your account or by emailing us at support@aftership.com
I'm currently testing this, so far the response time is great. Check back for a more in depth review.
So far so good! It was easy to sign up! Looking forward to sales now.
Great app!