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UPDATE, I had to delete the app and choose a different one. You have to send an email to the influencer for them to be able to get their link? I want to be able to generate the links myself. Maybe I’ll come try it in the future, but there’s still several things that need to happen to make it more user friendly.
So far so good! The app is user friendly, has responsive customer service via chat, and is FREE! Ayushi was very helpful when I was setting up the app and learning how it works.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We would like to explain to you that our affiliate campaign works like this because our app needs confirmation from the influencer whether he/she is interested or not in the affiliate campaign you are running.
However, we have taken your suggestion as feedback and we are continuously working to improve the application hence you will notice other enhanced features soon.
If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Regards,
Team AfterShip
Diese App ist eigentlich nur für Nutzer geeignet die in englischer Sprache kommunizieren. Es lassen sich zwar viele Texte ändern, leider aber nicht alle (z.B. die automatisch generierte Mail an den beworbenen Freund).
Grundsätzlich finde ich die App gut, bin aber sehr enttäuscht das sich solch einfache Dinge nicht ändern lassen.
Poor execution. Discount not activated til checkout, so even in cart it doesn't show. This makes it confusing for customers, wondering where their discount is. They put a bar at the top of the site that says 'Hey, %NAME% has gifted you a discount coupon! Shop now to get %DISCOUNT% off.' but don't allow you to change the text. If they did this would be good, but it falls short. If you try to use this after reading and don't have a successful affiliate campaign, this is why.
Apologies for the inconvenience caused. We are constantly striving to make your experience better with our application.
I understand you are not happy with the fact that the discount is not activated till checkout and it doesn't show in the cart also.
Your feedback and suggestions have been registered and in case you need any assistance while using the app, please feel free to contact us. We will try our best to ensure that your experience the best customer support.
We are available 24/7. You can always contact us via the live chat option available on your account.
Regards,
Rupam
Team Affiliate Marketing and Referral
while customer care is excellent software not . its seems it is still in beta version. one needs to import all influencers and its not auto ! deleted this app on same day. hope they complete software soon.
Thank you for sharing your valuable feedback.
Apologies for the inconvenience caused. We are constantly striving to make your experience better with our application. I have taken your suggestion as feedback and forwarded it to the development team. Very soon you will notice enhanced features.
Please feel free to contact us. We will try our best to ensure that your experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account.
Regards,
Riyaz
Team Automizely
не понятно как установить в ЛК, не понятно как запускать программу снова и не понятно как вообще там что то настроить, есть аналоги гораздо удобнее
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry for the inconvenience you were facing while installation of this app. Can we please connect over a quick screenshare meeting so that we can help you with installation of this app along with a demo?
You are our valued user and we always aim to deliver a great experience. We can contact us by chat and email.
Regards,
Team Automizely
wasted a couple hours with this app .... the usability for the sign up process is complete trash .... customer support is great ... but the app is no where near ready ... the only reason it has reviews is because it is free ... and they have great support ... maybe in a year it will be better ... but I am frustrated this took such a big part of my working day.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We are in touch with our team to check your requirements to help you with features you are looking for. We've also sent you an email for quick meeting to help you with faster resolution.
Regards,
Ankush Kumar
Team Automizely
You will learn in 5min that its not for you, if you are serious about your affiliates. I do not get where these reviews are coming from :D
Thank you for taking the time to provide your feedback.
I extend my sincerest apologies for the less-than-ideal experience you encountered. Please know that this does not align with the level of service we aspire to deliver to our valued users. So, we deeply regret any inconvenience you may have experienced.
Your satisfaction as a user is of importance to us, and we are committed to ensuring your experience is exceptional. We encourage you to reach out to us through our chat and email at support@aftership.com channels so that we may promptly assist you and try to resolve all the issues you are facing.
Your feedback is invaluable, and we appreciate your continued support.
Regards,
Team AfterShip
States as free, however it then says that you get the unlimited version for a week, afterwards you have to pay to send referral links.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry for the inconvenience you were facing. It seems you misunderstood the application as we are not charging anything for this app as of now.
You are our valued user and we always aim to deliver a great experience. We can contact us by chat and email so that we can help you with unlimited referral quota.
Wish I could leave 0 stars for wasting my time. This app is a total scam. Says it is "free". After spending an hour reading about it and finally installing; immediately they tell us it is only "a free trial" and we need to upgrade in 7 days. When I asked what is the pricing for upgrading, they told me they don't know yet, they are working on it and will let me know soon. Oldest trick in the book, get you commited wasting valuable time so that you pay the piper whatever they ask later in a desperate effort to protect your investment. Shopify should not allow this app on their platform.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would like to inform you that this app is Free as of now. Please be assured we will not charge anything till you move on any paid plan once price plan will launch. Moreover, we are providing FREE plan with our all applications to support our merchant and their business.
You are our valued user and we always aim to deliver a great experience. One of our team member sent an email to you for better resolution of this concern and fix it on priority over a quick meeting.
Regards,
Ankush Kumar
Team Automizely
This app is listed as being free. It's not. I don't mind paying for apps, I pay for many of them. But underhanded, sly behaviour like this is not something I can abide by.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would like to inform you that this app is Free as of now. Please be assured we will not charge anything till you move on to any paid plan once the price plan will launch. Moreover, we are providing a FREE plan with our all applications to support our merchant and their business.
You are our valued user and we always aim to deliver a great experience. One of our team members sent an email to you for a better resolution of this concern and to fix it on priority over a quick meeting.
Regards,
Rahul Chaturvedi
Team Automizely