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Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.
Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Nitish was very helpful and arranged my query within 5min. No hassles or struggles. Simple and easy to use the app and helps very much!
very good app .i looooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooove
Hello,
Thank you for your feedback. We are glad that you liked the app. Could you please help us get a 5-star rating if you are happy with the app.
Thanks
Team AfterShip
I use Automizely to help me with email marketing and sales Pop ups and I couldn't be happier. Everything is so easy to use, and works perfectly. 100% recommend using Automizely! I must also add that their support team is exceptional.
Need help with the app The support is very responsive and efficient Ravi is Reactive THANK YOU soo much
Great support system. Fast responses and customer service is very helpful. Very new to app but like it overall.
Customer support was super efficient with my request, and Tushar was a pleasure to speak with! The app is really user friendly so far as well - loving it :)
I'm new to this, but so far so good. The learning curve of launching a new store is STEEP. Lord have mercy, it is steep. Having everything in one app is saving me right now. Plus their customer service and support is friendly and AVAILABLE. This has been so critical for me these last 2 days.
this app will damage your website and the support will not help. Stay away I fixed my website after i deleted this app
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
I think this plug-in is very humanized, the function is relatively perfect, meet the customer little brother little sister also very patient answer