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Customer service is fairly quick. App works well, however; there are certain areas where it can be improved.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team Automizely
I love the APP but it did automatically enable a pop up and free shipping bar after integration that send my customers a $10 coupon that i didn't set up. I contacted support and they helped me very promptly to disable them
The UI of the admin panel was easy to understand and modern. The support was 24 hours a day, so I felt safe.
I used this app to do a simple sign-up campaign and it's pretty easy to use. I really like how it's free but allows the removal of their branding logo on the popup, that other apps would only allow if only you're on a paid plan. The support team is very attentive and easy to communicate. The only thing that I think can be improved is to allow more flexibility on the customisations of the layout - size of the popup, colour and shape of the email box etc. All in all, it works pretty good for being a free plugin. I would definitely recommend!
Thanks for your kind words.
I have taken your suggestion as feedback and forwarded it to the development team. Very soon you will notice enhanced features.
Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one.
Automizely Team
If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.
Thank you for the valuable feedback. Our development team is working on the feature.
We will notify you once the fix is deployed.
Kind regards,
Sumit
This app has been a pleasure to use so far. Great customer service too. I highly recommend it and it has a lot of great features.
Support for my questions was AWESOME. Great job. The application is doing what I need and easy to use. Thank you
Den är bra men man måste betala för många funktioner
Thank you for your valuable feedback. We are pleased to know that you are happy with our services.
We are welcome to suggestions. Please let us know if you have any ideas that would make your experience with us worthy of a 5-star rating.
Our support team is available round the clock. Feel free to reach out to us anytime via the live chat option on your account or email us at support@aftership.com.
Thank you for your understanding, and we look forward to your reply.
Amazing customer service and extremely user-friendly! I am looking forward to continuing the trust in automizely to increase my sales and website traffic performance.
I am still trying to get comfortable with the app and making a few errors. There is a lot to get familiar with but think that my ability to work with the functionality of the app will get better. Some of the functionality was not working on my side and support needed to assist. Support is great and helps a lot.
I am glad to know that you are happy with the customer service support.
Your feedback has been registered. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam Sarma Tamuli
Team Automizely