Arvostelut (6 385)
Tarkenna
-
Luokituksen mukaan
for the support team only 2 stars: The support team answer fast, but one day i had a big problem and they said that i should wait and they would updating me the next day. After one day, they said the same. Later ignoring my response. After 2 weeks, I wrote them again and after that they helped me. Although they told me they would updating ME and not vice versa. For the app 3 stars: they have lots of option, but I can't tell you more because i don't use all of them yet.
Hi,
Thanks for your words.
We apologize for the inconvenience.
We have sent you an email to discuss this further.
Kind Regards,
Riyaz
Quick and nice reply to any of my questions. Still learning how to use it. So far so good. Easy easy.....
Thanks for your valuable feedback.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I use this app to blast out emails, selected conversion tools and abandon cart emails. The only concern I have with this app is that the customisations are limited and when I search regarding paid features, it does not explain in detail what the services are.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Regards,
Neelima Aggarwal
Team Automizely
I Would give a 5 star rating. The features off this app seem great. Big potential! The sad thing is that i can't contact the support. I want to know how i can import my subscribers from shopify. Also the chat app is not showing on my page. Kindly contact me please.
Hello,
Thank you for writing to us. I have sent you an email personally and will address your query there. Please respond.
Thanks
Team AfterShip
It's fine so far. It would be better to request a review after the customer has been able to use and maneuver around the app for some time first.
Thanks for your feedback. I am glad to know that you are exploring our app, and I am sure you will find it useful. It is absolutely fine if you choose to take some time before you review our app. As a part of the chat handling process, we are always eager to know what our merchants think of our products and services. It is our constant endeavor to delight our users. In case you need any assistance while using the app, please feel free to contact us.
We are available 24/7. You can always contact us via the live chat option available on your account.
Regards,
Nitish Kumar
Team Automizely
I wrote to support on Friday but nobody returned. The pop-up is not working correctly on Chrome. Even though I choose "once per day per visitor" it opens on every single page and every single refresh (even if you sign up, it still pops)... It is unusable like this, it will be perceived as spam. EDIT: The problem continues... I published, checked and closed back. Moreover, the chat is not appearing on my dashboard anymore so I cannot contact you fast enough.
We apologize for the inconvenience. The engineering team has fixed the issue.
The popups are currently disabled on your account. We recommend trying it again and do let us know if the issue persists.
You can always contact us via chat option or email us at support@automizely.com.
Kind regards,
Mudit
Didn't find my already existing subscribers unfortunately hope this is fixed.......................
Hi,
Apologies for the inconvenience. We have checked from the backend and found that the database is still being synced so we would suggest you to wait for sometime and check again.
One of our support staff members has sent you an email to discuss this further please respond to the email or email us at support@automizely.com.
Best Regards,
Nitish
Update:
They removed helpful features, such as suggested products & countdown clock for free accounts. There is little you can do on here for free. June 27th, 2022
Been using this app since I opened my shop. It is fairly easy to use and allows you to customize your emails. They don't offer a lot of templates and the send options are limited in comparison to mail chimp (not compatible with Shopify). I was enjoying the app, until they recently made many of the features which used to be free extra now. Very disappointing.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.
We are continuously aiming to improve the application and work on the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Regards,
Anmol Kumar
Team Automizely
I've only recently started using this app. I love that it allows me to add pop-ups to my website, however I dislike how I can't merge my shopify and automizely contacts, so when sending a newsletter I have to manually re-send it to the contacts in my shopify.
recently downloaded the app haven't noticed the results of the app yet but so far so good, one thing I dislike is the fact that your email address isn't verified unless you buy a domain email and the fact that test emails take forever to send out.
Thank you for your review.
We are glad to know that you are exploring our app. It is our constant endeavor to delight our users. In case you need any assistance while using the app, please feel free to contact us.
Also, your feedback about email addresses isn't being verified unless you buy a domain email and the delay in sending the test emails has been registered.
We will try our best to ensure that you experience the best customer service. We are available 24/7. You can always contact us via the live chat option available on your account.
Regards,
Rupam
Team Automizely