Avis (2 486)

Note globale
4,8
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
22 décembre 2021

Aditya is a hero! Give him a pay raise! The app itself works very good and I do recommend it to other users out there!

Wristbuddys
Suède
19 jours d’utilisation de l’application
22 juin 2023

Easy to use and intuitive. Seems to integrate well with the Shopify ecosystem.

SUNDAY II SUNDAY
États-Unis
19 jours d’utilisation de l’application
27 octobre 2021

great service excellent support.very happy with the apps. specialy email pop up. im gadering a lot of new target emai oon my list thanks to this app

Verde Limon Panama
Panama
18 jours d’utilisation de l’application
3 avril 2024

I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings.

Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them.

Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users?

Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading.

In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

Tuxedo Action
États-Unis
Plus d'un an d’utilisation de l’application
AfterShip a répondu 4 avril 2024

Dear Customer,

We understand that you are unhappy with the billing explanation that was provided to you and the delay, which has led to a negative experience. We value you as a customer and it is disappointing to learn that we have not met your expectations.

We are investigating the multiple charges issue that you have raised and have sent you an email as well to further follow up to help resolve the matter.

We are fully committed to ensuring there is no discrepancy in the billing charges and look forward to resolving it at the earliest.

Thank you for your patience and understanding.

Best regards,
Team AfterShip.

22 mai 2023

Pooja was super helpful and made adjustments to my store quickly and with ease! I would highly recommend this for pop-ups and other marketing things.

BootinBikinis
États-Unis
18 jours d’utilisation de l’application
18 mai 2021

Great customer support and good features. I highly recommend it! Thank you for making the free plan available as well.

Relaxation Studio
États-Unis
18 jours d’utilisation de l’application
Modifié le 21 septembre 2021

We use this app to help us with marketing, good thing it includes everything that a small business might need and it is FREE, the customer is exceptional, the guys always give instant support. Don't waste your time looking for another app, this one has everything.

Fluffy Tales
Australie
18 jours d’utilisation de l’application
12 février 2021

The response is quick and Japanese is also available.
The app was easy to use and I could customize it smoothly even if I didn't understand English.

Cosmeliving
Japon
18 jours d’utilisation de l’application
21 juillet 2021

Super easy to use and customer service is awesome. I use it for email pop up. Most important it's free!

Virtress Blue
États-Unis
18 jours d’utilisation de l’application
16 juillet 2021

Easy to use, intuitive application, good technical support. The app has many utilities, such as abandoned cart recovery emails, subscriptions, discount codes ... Fully recommended app

HVN Sunglasses® | Premium EYEWEAR. 🕶
Espagne
18 jours d’utilisation de l’application