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Un début un peu difficile, mais le SAV a été présent en visio pour m'accomgner pas à pas. Je remercie Pooja pour sa patience et sa grande disponibilité !
I'm giving 5 stars to Jai, my customer service rep today. And 3 stars to Automizely. Jai was wonderful; he answered my questions quickly and helped me understand what was happening.
Automizely I'm still figuring out. I don't see a way to add photos to your texts, I can't schedule them for the exact time I want (we like to send texts 2-3 minutes before the hour to let people know we're going live), and so far all the texts I've tried to send have had to be reviewed for compliance issues (there haven't been any).
Klaviyo was a lot easier. But maybe after I've used it more and integrated some things with Shopify, I'll come back and update my review.
Thank you for sharing the feedback for support.
I'm sorry to hear that you're facing some challenges with Automizely.
For scheduling texts at specific times, Automizely allows you to schedule and automate SMS and email campaigns. While there may not be an option to schedule texts for an exact minute, you can specify the sending time within a specific hour or day.
As for compliance reviews, it's common for marketing platforms to have compliance mechanisms in place to ensure messages adhere to legal and regulatory requirements. It's a necessary step to maintain a high standard of messaging and protect both businesses and recipients.
please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Very good service, fast communication. Thank you for the help Arun from Aftership. Your service is the best. Thank you!
Thanks guys for patiently going through all of the issues with me and sorting them out - I would have been lost otherwise!
This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
I would like to inform you that you used a 50% coupon for the first cycle and from second cycle you started getting the complete subscription charges. As a good will gesture our experts have already processed the best possible refund for you.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Great app and very responsive support team, it does what it says on the tin. Will continue to use it!
Pawsome Email & SMS Marketing!
AfterShip Email & SMS made keeping in touch with our pet-loving customers a breeze!
Easy Setup: We were up and running in no time—super user-friendly!
Customer Love: Our customers now get real-time updates on their orders, promos, and more. SMS? Total game-changer!
Results: Boosted engagement and happy tail wags all around. Highly recommend!
Customer service was top tier. Answered all my questions and walked me through each step needed to solve my issue.
Thank you so much for taking the time to share your valuable feedback.
Your feedback is immensely valuable to us. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Muy buena aplicación, una gran ayuda para elaborar mis campañas de marketing
Great customer service for the highly customisable product.
