Avis (6 339)
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very kind for the support and your app works very well! Thank you. If I find any malfunctions I will keep you updated.
Nothing Impressive !!
All features are not operational inspite of being totally FREE !!
Customer Support replies with a Wierd answer to any questions asked !!
Hello,
It is unfortunate to see that you have had bad experience with the app. Please share the details and we will try our best to provide you with assistance.
Thanks
Team AfterShip
good job - the support team is excellent and helpful! was able to answer all of my problems i had :) thank-you!
This app slowed my site down from 46 to 35. After uninstalling i went up to 38 only. Pay attention to this.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Really great. Service and support are top notch!!
I really appreciate. There are a lot of features. Very easy to use.
The app is fabulous, got 2 sales within the first 15 seconds of activation. Shahbaz is a star tech support. Thanks for such an amazing app.
Tried to send emails but the send button was locked. The communication with the agent although online is very slow. I requested a few things because the app limits your usage and only some were address. Overall we don't have time to waste trying to get emails sent once you have taken time to create the email. Waste of my time from yesterday to send one email.
We really apologize for the inconvenience. We are going through the issues faced and fixing them on an urgent basis. A dedicated resource has been assigned to resolve your concern immediately.
Hope your experience gets better and we keep providing the best of features and services to you.
Regards,
Nitish
Team Automizely
Just installed the app today. Rohit was very helpful via the chat with my integration questions. Provided how to information that actually worked. Customization was very straightforward. Transitioning from another pop-up option from another app I had success with until they changed their offering. Looking forward to seeing success with Automizely.
I don't understand how they managed to get so many good reviews, the after-sales support is just awful!
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Neha Karadi
Team Automizely
Thanks for the App.
I love that it more or less have it all. But there still alot of stuff i like to se been added. Like way more stettings and costuming controls
Hello,
Thank you for the feedback. We have been adding the customization options and will keep doing so per your suggestion.
Thanks
Team AfterShip