Avis (6 391)
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The app is fine but this developer engages in some very dubious practices making it difficult to trust them. So first things first they need to "review" your store in order to remove their branding on popups. They claim in-app that that this feature is "disabled for free". So I requested it and it was removed. A weird practice but ok.
Next day I had to reinstall the app, requested it again, and it was DENIED because "I am not a paying customer". Why don't they specify this to begin with? I'll just go ahead and upgrade then.. not.
They automatically create an account for you when you install the app. Why do I want an account for this app? How do I even delete the account? Nothing is specified and you don't get options. The account is useless when it won't even remember my settings or that a feature was added or removed.
Next, they will send emails to YOUR customers using THEIR email address BY DEFAULT. No warning, no instructions to change it, no settings to toggle, nothing. Your customers will receive emails from @automizelymarketing or whatever with no warnings. So all in all, very unimpressed.
EDIT: They will also keep spamming your inbox even if you unsubscribe. Not totally surprised.
Please accept my sincere apology for the experience you had with us. This is certainly not what we want our users to go through. I have duly noted your feedback which particularly highlights your opinion about different services/features offered by the app. This will be taken up ahead.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team Automizely
Nothing Impressive !!
All features are not operational inspite of being totally FREE !!
Customer Support replies with a Wierd answer to any questions asked !!
Hello,
It is unfortunate to see that you have had bad experience with the app. Please share the details and we will try our best to provide you with assistance.
Thanks
Team AfterShip
This app slowed my site down from 46 to 35. After uninstalling i went up to 38 only. Pay attention to this.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Tried to send emails but the send button was locked. The communication with the agent although online is very slow. I requested a few things because the app limits your usage and only some were address. Overall we don't have time to waste trying to get emails sent once you have taken time to create the email. Waste of my time from yesterday to send one email.
We really apologize for the inconvenience. We are going through the issues faced and fixing them on an urgent basis. A dedicated resource has been assigned to resolve your concern immediately.
Hope your experience gets better and we keep providing the best of features and services to you.
Regards,
Nitish
Team Automizely
I don't understand how they managed to get so many good reviews, the after-sales support is just awful!
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Neha Karadi
Team Automizely
I used this app but It's completely Okay to add you branding in the email template. But why are you showing your address as my store and customers are outside of the USA?
This is completely doesn't make sense to adding your company address for branding purpose.
Hello,
Thank you for your feedback. The address in the footer is helping decrease the spam rate. We are working to let users change address in email template. Thank you for your suggestion and we will keep you posted on this one.
Thanks
Team AfterShip
The app is easy to use and all but it will give your customers INFINITE discount codes. The app doesn't distinguish between emails. If you use a capital letter anywhere in the email address the app will send infinite coupon codes... to the same person. Really bad flaw
Thank you for the valuable feedback. Our development team is working on the feature to fix the letter case issue.
As a workaround, you can enable the option of usage limit to "one use per customer". Please visit https://conversions.automizely.com/coupons to enable the settings.
Also, the coupon emails will be not be triggered infinitely but the number of times the email is subscribed.
We will notify you once the fix is deployed.
Kind regards,
Mudit
It's extremely frustrating that the most recent sales constantly pops up every couple seconds. It's even frustrating the site owner, let alone potential customers.
Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
Thanks
Team AfterShip
This seems like a great app, and the reviews look great. However it lacks attention to details. I was trying to use the same font as in my shopify template to make sure my brand guidelines are consistent especially with my marketing material. However this app has a very limited choice of fonts so was not able to do this. Such a shame as it could be a really good app! failure!
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app and wished for the features to be more flexible.
However, we are continuously improving the application by introducing more features. So in the future, you will be glad to see enhanced features to make your experience better.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
It’s confusing to use, they don’t accept main stream emails like gmail and yahoo. Customer service is kinda sketchy. Do not recommend.
Thank you for sharing your feedback with us.
It is unfortunate to know that you did not have the best experience using our app.
Please understand that free domains like Gmail, Yahoo cannot be verified as they do not support email verification.
We are open to any suggestions. Please let us know if you have any suggestion that makes your experience better with us.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely