Automizely Email Marketing,SMS , 6 212 avis
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What can I do to get some assistance in here since this people when you chat with them telling you the same line wait for email it's been 10 days and no help.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
I used the app to put stress by placing stickers on all the products and all the collections but unfortunately, it does not work very well.
There is much better elsewhere.
And social proof is bug : variable ICITYI does not work.
At the end : loose a lot of time and app deleted
no button to send bug and ask for help
Hello,
Thank you for your feedback. We have tested and found that the features are working fine. Could you please check again and let us know if you still face any issues.
Thanks
Team AfterShip
At first this app seem great but 2 weeks later and I can’t even get in the app.
I’ve tried multiple different browsers, cleared cookies and caches and still nothing. Customer service takes forever to respond. Can’t access anything. And 1st time you ask for help they’re quick to help so they can force you to leave a good review.
Don’t do it, def find you another app cause I Definitely will be looking for a better app.
Giving this app one star because it constantly freezes up on me causing me to have to start from the beginning each time. When I reached out, they told me the basics "clear your catche" "make sure you're connected to a high speed service" etc.... None of those things worked. Every other app attached to my site works perfectly fine so no its not connection issues. I didn't really like how they didn't ever resolve my issue. Other then that, the app is a good/decent app for sending out emails, pop ups, etc... this is just my experience, everyone might not have the same. adding onto this review as I am continuing to experience inconveniences with this app. 1.) I had "Powered By Automizely" removed from my pop up about 6 months ago and is suddenly appeared again. When asked to remove I was told it may not be able to be removed bc I have a free shopify plan?? which I don't, and makes no sense considering it was removed previously. 2.) Right after that issue, I go to send a newsletter out and its telling me I can ONLY send to 300 contacts because they need to verify that I am not a spammer? I was told I would have to wait 12-24 hrs. This is such an inconvenience considering as a business I must send out newsletters in a timely manner. I am searching for a new newsletter app that I can switch over to because I am finally fed up with the issues I keep having
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Avoid any product created by Automizely. Customer service is friendly but they are not knowledgeable about their own product and are effectively useless. I have deleted all their apps. RUN!
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Team Automizely
Very difficult to work with. per there website and my account, my subscription for mail services is turned off. I have a large contact list so the bill is over $200 added monthly to shopify. Well they STILL have the charging going on for september eventhough my automizely account says free plan.
Do not use this app. Just use the free Shopify Email app instead, because:
1) It randomly loses my progress when I'm working on an email campaign. You have to manually save every 5 min. Are we back in 90s now?
2) Buggy user interface all around.
3) Rude and unhelpful support. I'm a web developer. I know how easily some of these bugs can be fixed, especially for a big company like theirs. The support person always ignores my suggestions and blames me for their lack of best practices.
4) Shopify Email is free and has most of the same features you need. I have 2000+ contacts that I send emails out on a regular basis. This app has been incredibly difficult to work with. I really tried to work with Automizely for weeks, because only they had the features I needed. Not any more.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
出BUG了，无限加载，废了。。为什么会要求评论要100个字符？这是什么奇怪要求，也是无语了。非要叽歪这么多字不成。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
I have my contacts move from another email marketing and have been verified by another App, unfortunately when i send they told me my emails listing contain spam but did not review further as some engine will stop the emails bounced and suppress it but for them, i have no idea. i asked for 3 days and they not response and each time different agent response i have to repeat few times the same issues as my account is suspended! Horrible service.