AfterShip Email Marketing,SMS

Hello Coco & Dee Team,

Thank you for sharing your feedback.

We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation.

We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained.

We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward.

Regards,
Shafiq Alam
AfterShip

Hello Chicken Pound Team,

Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.

We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.

We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.

Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.

Regards,
Team AfterShip

Dear Customer,

Thank you for sharing your feedback.

We can see that on 24-Oct-2024, we had communicated to you that due to the very high bounce rate, your email campaign was suspended and asked to share a few details to help resume the services.
This was same process we followed in August 2024 as well when your email campaign was suspended.

We unfortunately did not get an further response from you on chat or email, nor a request to cancel your subscription.

While your subscription is still active, the subscription charges will continue till the time you cancel the subscription.

We've sent you a follow-up email as well and await your response to discuss further.

Regards
Philips
Team AfterShip

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.

We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip