리뷰 (6,400)

전체 평점
4.8
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  • 평점의 90%가 별 5개입니다
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2024년 12월 11일

Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!

Snooze Band
영국
앱 사용 기간 대략 3년
답글 AfterShip개 2024년 12월 12일

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.

We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

2024년 11월 24일

Excellent app.

Works great to let my customers know after-sale information.

Try it! You won't be disappointed!

U-Solutions
미국
앱 사용 기간 30일
2025년 1월 22일

Great customer service for the highly customisable product.

Futari Wagyu
오스트레일리아
앱 사용 기간 3년 초과
2025년 1월 21일

Very good application, recommended by shopify and fellow businesses!
it helps me stay connected and closer to my customers.
i would recommend!

Peak Reach
영국
앱 사용 기간 16일
2025년 1월 7일

I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person.

They took my money but failed to deliver any service, and now I’m left without any real help.

Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.

GLAMHALO
중국
앱 사용 기간 2개월
답글 AfterShip개 2025년 1월 8일

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations.

Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this.

We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward.

Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance.

Best regards,
Team AfterShip

2025년 1월 24일

Muy buena aplicación, una gran ayuda para elaborar mis campañas de marketing

Lola Detalles - Tienda Online
스페인
앱 사용 기간 3년 초과
2024년 9월 27일

Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!

H.P. May Magick Shop
미국
앱 사용 기간 3년 초과
2024년 11월 24일

very easy to use and so helpful especially on discount

tastytshirtco
캐나다
앱 사용 기간 26일
2024년 11월 27일

great for marketing and giving your users discounts while they shop

Hot Deals KW
캐나다
앱 사용 기간 7일
2025년 1월 13일

Thank you for your patient guidance.

PRINTS10
홍콩(중국 특별행정구)
앱 사용 기간 4개월