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DO NOT USE THEIR APP!
Please do not use this app. Their business development representatives will play tricks in the contract, preventing you from enjoying the communication rights you are entitled to.
The validity period of communication emails is supposed to be 12 months, but the contract will state a shorter period. When there are remaining emails left, you cannot flexibly apply for an extension, and they will directly deduct the money from your account.
It is recommended that everyone use Mailchimp. For unused remaining quotas in the package, it offers extensions of six months or one year, which is very flexible.
I had a great experience with AfterShip’s customer support. The team responded promptly, communicated clearly, and handled my request with patience and professionalism. They followed through and successfully resolved the issue. Truly appreciate the efficient and friendly service.
Jai is an awesome agent. He helped me with patience and answered all my questions. Give this guy a raise and make sure you never let him go or else it'll be your loss.
Quick reply to help me answer my questions!
Perfect app and friendly staffs
Had used the free (trail) version first, liked the results so purchased the monthly essential plan, their customer service are also very prompt. May purchase the annual plan later if the store sees good results.
Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!
Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.
We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
great
I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.
Hello Chicken Pound Team,
Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.
We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.
We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.
Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.
Regards,
Team AfterShip