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Karan helped me out
Dear Customer,
We understand your experience was not at par and would like to know more about it and make sure we improve our support & services.
We understand the issue was resolved and have also passed on your feedback to the team.
Do let us know if we can get on a virtual call and address any concerns or issues you may have.
Looking forward to hearing from you!
Mobile app- can you add all collection on the mobile app customize
it only shows 7 collections...can you add all of them thanks
Hello,
Thank you for your feedback. We have the option to add "All Collections" and you may add that using the URL: https://conversions.automizely.com/shopping/edit/51f927695e064e4ba0bd3504bf6477be
Please let us know if that was helpful and help us get an elevated rating.
Thanks
Team AfterShip
very good app .i looooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooove
Hello,
Thank you for your feedback. We are glad that you liked the app. Could you please help us get a 5-star rating if you are happy with the app.
Thanks
Team AfterShip
I find it somewhat confusing to use and integrate into Shopify and CRM.
Thanks for your valuable feedback.
Please accept my apology for the experience of difficulties in using and integrating into Shopify and CRM.
We are eager to know how we can make your experience a 5-star one. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com. We are available 24/7.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team Aftership
So far the app is working well, but then again, I did just download it. I'm not very fond of my agent pressing for a review. I've had this app dowloaded for all of 45 minutes and after answering 1 question for me, Shahvaz was down my throat about a review. I didn't answer for 1 minute and Shahvaz came back telling me to send a message once I was done with the review. I just brushed it off and was going to leave a review after I've gotten a feel of the app and the agents/customer service. I asked a second question and was given the answer very quickly, but once again Shahvaz brought up leaving a review. The agents should at least try to make the customers feel as though they are really there to help because they want to and don't mind it, not because they want some grand review. Anyway, so far the app isn't causing any problems and has what I need, but we'll see what happens later on down the road. As for AfterShip & Automizely, train your agents you have for Automizely - 30+ Free Apps to do and be better.
Thank you for sharing your valuable feedback. At Automizely we never force or press our customers to leave reviews. We sincerely apologize for the bad experience you had. The feedback has been forwarded to the concerned team. The team will work on improving our training and make sure these incidents won't be repeated in the future.
In case you have any query or feedback, do reach out to us on the chat option available on your account or email us at support@automizely.com
Kind regards,
Mudit
Instalei o app, porém ele fecha inesperadamente... Desinstalei e reinstalei e continua igual. Não posso fazer uma analise , não tem como, pois não consegui usa-lo.
I am sorry to know that you were unable to use the application perfectly.
We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Anmol
Team Automizely
I can't find the abandoned cart emails that were sent by your app. I would like to see which email addresses your app has sent to and tally them with my customers' email addresses captured in my Shopify store.
Hello,
Thank you for your feedback. We have checked your account and found that the Abandoned Cart emails are all disabled. You need to enable them to be able to send them to the target recipients.
Thanks
Team AfterShip
It’s okay. I wish the pop ups didn’t have your brand in the bottom. Wish this could be something you guys update.
Thank you for your review. The option to remove our branding "Powered by Automizely" is already available on your account. We have updated the settings on your account and the option will be visible now. (Please refresh the page once to see the changes)
I hope this will make your experience a 5 star one. Eagerly waiting to see the update on the rating as well.
In case if you have any other query do reach out to the chat team via the chat option on the bottom right corner of your Automizely account. We are available 24 X 7.
Kind regards,
Mudit
I set up this app yesterday. I will review after I use it for a while so that I can provide an accurate review. Meanwhile, the support has been great.
Thanks for sharing your valuable feedback.
We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Regards,
Neelima Aggarwal
Team Automizely
I got informed and updated with many helpful information. I will keep and continue using for my store.