AfterShip Email Marketing,SMS

i used this app for 5 years. It was pretty good from 2020-2023 but then they fell completely off. emails don't get delivered, they freeze your account for no reason making it so that you can't send emails at all. I had an organic email list of 16,000 people and i was constantly blocked from sending emails even when i have a quality email list. customer service is terrible. they also kept overcharging me by upgrading my plan without my consent!! they did this SEVERAL times. do not use this app

Sadly enough they have decided to start with chatbots and after multiple bugs they are not willing to resolve it's time to find another app (after 5 satisfied years). Find out for yourself before you add this app to your store: open the chat function, type that you want to chat with a human being and wait long enough till you decide that this review is 100% real.

Prabha help me with a mail that got stuck in review. I really appreciate it because this is Christmas Eve. In Sweden Christmas Eve is the biggest holyday in the year and no
one wants to work.

DO NOT USE THEIR APP!

Please do not use this app. Their business development representatives will play tricks in the contract, preventing you from enjoying the communication rights you are entitled to.
The validity period of communication emails is supposed to be 12 months, but the contract will state a shorter period. When there are remaining emails left, you cannot flexibly apply for an extension, and they will directly deduct the money from your account.
It is recommended that everyone use Mailchimp. For unused remaining quotas in the package, it offers extensions of six months or one year, which is very flexible.

Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!

Be warned. We are in a mess right now because this App does not offer privacy safety for incoming emails and we had 3000 unauthorized emails into our database that we had to delete one by one. When we asked Automizely Email to assist, they only could say, "you have been disconnected" even though there has been some sort of computer breach as we are still getting emails through the PopUp that we used from this company into Shopify. I would not recommend.

I want to thank Jai , from Automizely customer service from helping me solving the isssue I was having for my account. I completely forgot my password in my account and wanted to update my email on file. He was patiently guided me and accomodate me to resolve the issues. With time difference fr India Vs USA. I also had another account that connected to the email I wanted to use for the account I want to keep. He also helped me figure it out. and help to resolve. I like Automizely Apps for my store it has a lot of features and very easy to manage and use for shopify store. Thanks again Jai.

I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings.

Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them.

Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users?

Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading.

In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

DO NOT WASTE YOUR MONEY!!

They say that the email spam rate should be within 0.40% but they would disable the email feature even if you are within that limit. The customer cannot help you at all, and they would send you a canned response that they have reported this issue, and would make you wait days to fix an issue in their system.

When I told their agent Sadhan that I'm within the threshold, he told me the spam rate limit is 0.10%. I had to show him a screenshot of their own website that says it's should be within 0.40%. They would hand out incorrect information to mislead you and just to cover their system's fault.

The customer service can't be bothered if you're losing business or what.

FIND A DIFFERENT APP. DO NOT WASTE MONEY LIKE I DID

I wish some features like the spin to win option were available on the free plans but other than that I love that their customer service is quick to respond. They have great features for newbies like myself.