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Still testing out the app, but so far very good response time and support. Will give another review once it's up and running
A great app that's FREE with tons of options for Email marketing. Quick and helpful support as well!
Products are OK, but customer service is terrible, probably the worst that I have experienced! I have been waiting for over a week to get a response to an issue. Sent out 2 messages, but nothing.
I am sorry to know about your experience with customer service support. We will surely work towards not letting this happen in the future.
Your feedback has been noted. We will try our best to ensure that you experience the best customer support. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Hope we resolve this for you as per your expectations and continue to provide you nothing but the best.
Regards,
Rupam
Team Automizely
So far so good, all set up to go with the help of knowledgeable Shahvas. It's refreshing to have someone who genuinely wants to sort things out for you! This tool will be very helpful!
Very good app, with good templates, easy to edit. The customer service is also very helpful. Definitely recommend this app!
Meets expectations and needs. Happy to receive help and great customer service. Looking forward to future features this app will deliver.
Salim was quick and fast with assistance
I use this app, to send emails to customers once they sign up for my newsletters, to let them know about what is coming in my shop. So far, I love this app, easy to use and brand my emails!
Thanks for your valuable feedback.
We are glad to know that you liked the app.
It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@automizlely.com
Regards,
Rupam
Team Automizely
Decent for the price.
I would recommend if you're just getting started and on a budget.
Wish there was more than 1 newsletter layout.
Thank you for your feedback. We support various customization features in newsletter layout currently but I have communicated your requirement to our product team to add a few more.
SCAM ALERT! they claim to give you unlimited emails then slowly begin to charge you, banner on the app say something but support says a different things, be aware of fake advertising, fake advise by their CSR I can't get my head around how Shopify lets an app like this on the app store also they MAKE YOUR STORE LAG AND BECOME SLOWER,... I contacted support and is a nightmare im for real 100% STAY AWAY THIS APP IS TERRIBLE....SAVE YOUR TIME, RESOURCES, PATIENCE AND MONEY THIS GUYS ARE TERRIBLE AND HAVE SUCH TACTICS TO TRICK YOU VIA CHAT YOU CAN SPEND 1HOURS OR YOUR TIME DEALING WITH LIES AND GETTING THE RUN AROUND, THEY BEG FOR REVIEWS AT THE BEGGING OF THE TRIAL AND ACT ALL NICE BUT ONCE THATS OVER GET YOUR SEATBELTS ON COZ THE TRUE NATURE OF THIS APP COMES TO PLAY AND IS SCARY TO SEE SUCH SERVICE.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We have gone through the chat transcripts and found that you want to get the quota of your emails increased to approximately 4,000 plus contacts. Please note that we have introduced different plans for sending the email to a certain contact limit. This is why our support team suggested the best plan that would suit you in accordance with the number of contacts you have. I apologise if there was some miscommunication.
We believe in transparency and that is why you see a banner on your admin page to increase the limit of your email contacts if you wish to.
However, we have forwarded your request to our team so that the limit can be increased for your emails. Our team will contact you via email shortly to assist you.
Customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations.
We appreciate your understanding in regard to this matter and regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely