Automizely Email Marketing,SMS , 6,218 รีวิว
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I am brand new to this app and needed some help navigating it and learning how to use it. Customer service was very helpful and it seems very easy to use! I think this app will be very helpful for me with my email marketing moving foward.
Automizely has been wonderful with all of their apps! They're all easy to use (including this one), and their support is super helpful and friendly. Their "Emails & Popups" app has a lot of great features. I'd definitely recommend it (and all of their apps) to people who are just getting started and don't have a huge budget to spend on these kinds of things.
just great. very good. I only use the popu but it does the job just great. I will see when i use the other functions
They bounces tons of emails without no explanation. Bad customer service. They did not help to fix this issue.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Team Automizely
Schnelle und zuversichtliche APP, ich werde Sie in Zukunft immer noch verwenden und bin froh das ich diese App gefunden habe.
I used the app but it kept sending web push requests to my visitors while this function was not active. Support was not able to solve the problem. I would not recommend to install this app
Hello,
Thank you for your feedback. We have communicated it for implementation and the push notification will get disabled by August,2020.
user friendly and great user support!
i can familiarize the app just in few minutes
it is great to have this excellent app on shopify
Sadly never got it working. Their support is all over the place - over the course of a week i had to re- explain the same issue to 5 different members of support. One member would tell me the situation is complex and needs 48 hrs - When I messaged the next day to check the progress to a new support member, I would have to start from the beginning. Repeated this process 5 times.
It is really unfortunate that your issue was not dealt with utmost priority. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Your feedback for support members has been duly noted and will be discussed further for correction.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Automizely
Thus far my use of the app has been awesome. It is a one stop shop for many marketing needs. I am new to shopify and this app is easy to use. Also customer service is very responsive and addressed my question/resolved my issue in less than 5 minutes!
I appreciate the service you guys try to provide but the customer services and technical support are far below standard. I was asked a lot of time-consuming questions while non of my problem was resolved quickly.
Also, the app slows down my site a lot. I hope you guy will provide clearer instructions rather than trying to ask a lot of weird questions to make customers not to uninstall.
It is really unfortunate that your expectations on the recent interaction were not met. However, this is certainly not what we want our users to go through.
We are in communication with all support members involved and would definitely brainstorm to see how things could have been handled differently.
You are our valued user and we are committed to provide the best user support at all times. Your feedback has been duly noted and will be passed on to the developer team.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team Automizely