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i used this app for 5 years. It was pretty good from 2020-2023 but then they fell completely off. emails don't get delivered, they freeze your account for no reason making it so that you can't send emails at all. I had an organic email list of 16,000 people and i was constantly blocked from sending emails even when i have a quality email list. customer service is terrible. they also kept overcharging me by upgrading my plan without my consent!! they did this SEVERAL times. do not use this app
Hello Angels Only Team,
Thank you for your long-term support over the past five years and for sharing this feedback. We take these concerns seriously and would like to provide clarity on the points you've raised:
Email Delivery & Account Status: We understand how frustrating delivery issues can be. Typically, delivery failures and account freezes occur due to an impacted sending domain reputation. This is influenced by factors such as email content, sending frequency, and recipient interaction. When these metrics decline, providers like Google may block the emails to protect users; this is a standard industry protocol and not a direct block by AfterShip.
Billing & Plan Upgrades: Regarding the overcharging, we would like to conduct a further review of your account. Please note that plan upgrades cannot be initiated automatically by our system, so we need to investigate how these changes occurred.
Customer Support: We were concerned to hear about your experience with our team. However, we could not find any recent interaction with support under your account details. We would appreciate more context or a ticket number so we can look into this further.
We have sent out an email to discuss this further or alternatively you reach out to us directly so we can resolve these issues.
Regards,
Team AfterShip
I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings.
Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them.
Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users?
Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading.
In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Dear Customer,
We understand that you are unhappy with the billing explanation that was provided to you and the delay, which has led to a negative experience. We value you as a customer and it is disappointing to learn that we have not met your expectations.
We are investigating the multiple charges issue that you have raised and have sent you an email as well to further follow up to help resolve the matter.
We are fully committed to ensuring there is no discrepancy in the billing charges and look forward to resolving it at the earliest.
Thank you for your patience and understanding.
Best regards,
Team AfterShip.
quick response and good service
I use this app to sharing new products, special sales and subscriber only discounts. I like the ease of customizing newsletters and the report tracking such as showing how many opened the email, who unsubscribed, etc.
Sadly enough they have decided to start with chatbots and after multiple bugs they are not willing to resolve it's time to find another app (after 5 satisfied years). Find out for yourself before you add this app to your store: open the chat function, type that you want to chat with a human being and wait long enough till you decide that this review is 100% real.
Very good chat, Jai is so kind. Thank you for your help. all the time!!!!
I had a great experience with the service! It was fast and the staff was very patient. They are always available to assist you with any issue, at any time. Nice job!
VERY NICEVERY NICEVERY NICEVERY NICEVERY NICEVERY NICEV VERY NICE VERY NICE VERY NICE VERY NICE VERY NICE
I appreciate Pooja's assistance! The application is fantastic. It has helped me attract numerous customers, and the online engineer's prompt and professional responses have made a significant difference. My shop is thriving, and I'm now contemplating upgrading the package in the future.
DO NOT USE THEIR APP!
Please do not use this app. Their business development representatives will play tricks in the contract, preventing you from enjoying the communication rights you are entitled to.
The validity period of communication emails is supposed to be 12 months, but the contract will state a shorter period. When there are remaining emails left, you cannot flexibly apply for an extension, and they will directly deduct the money from your account.
It is recommended that everyone use Mailchimp. For unused remaining quotas in the package, it offers extensions of six months or one year, which is very flexible.
This is really a good app for the store, with the help of which the customer may go back to their order and complete his payment. However, a very bad point is that the data of the system often has errors, and the data recorded every day will suddenly change a lot one day. This happens every month
