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It's hard to imagine that a free APP service can do so well, with complete functions, highly recommended
I like the APP. Thank you for the help. It is useful. Recommend it. We will use this APP all the time.
Let me commend Jai for his remarkable professionalism and expertise. From the moment I reached out for help, he displayed genuine care and made me feel heard. I was met with a level of support that exceeded my expectations.
特别好用，功能很全，唯一的遗憾是没有汉化版，还是我不会也说不好，最重要是客服特别有耐心，如果我有什么不懂，他一直一直不停的教我。从来没有用过服务态度这么好的软件，我要把它推荐给我的朋友们。加油，会越来越好的~
good app. great customer service...................................................................... thanks
Great
I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.
Hello Chicken Pound Team,
Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.
We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.
We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.
Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.
Regards,
Team AfterShip
Good service! Thank you Jai!
I really like this app. When I encounter a problem, the customer service staff can solve the problem for us in time.
great