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The customer service here is superb ！！！！！！！！！！！！
Thank you very much, helped me solve a lot of problems
非常好的帮助我挽回弃单，并且可以增加发送的数量，和触发时间，工作人员也很细心、耐心的回复我的疑问，非常赞 赞 赞 赞 赞 赞 赞 赞 赞 赞 赞 赞 赞 赞goodgood It’s very helpful to help me save the abandoned orders, and can increase the number of sending, and the trigger time. The staff is also very careful and patient to respond to my questions.
I think it's great，It would be better if the abandoned cart can send two or more emails. I think it is also very good to be able to clarify the amount of return. Hope to develop more functions in the future. Overall it is great. The statistics of some data are also relatively complete. I hope that in the future, we can count the daily data more accurately. This is even better.
There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.
Hello Coco & Dee Team,
Thank you for sharing your feedback.
We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation.
We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained.
We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward.
Regards,
Shafiq Alam
AfterShip
This app run very well,Love it ,Good customer service!I run very well.Highly recommended.
will keep the apps using
quick response and good service
I use this app to sharing new products, special sales and subscriber only discounts. I like the ease of customizing newsletters and the report tracking such as showing how many opened the email, who unsubscribed, etc.
Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all
Thank you for sharing your feedback with us.
I apologize for the inconvenience caused regarding the sender's email verification and billing charges.
As you said that you didn't use the features, I verified that we had already taken steps toward a refund for the previous two months, waiting for your confirmation. However, I'm sending a mail with the steps in regard to verifying the sender's email. We kindly ask that you let us know your availability to fix the problem.
Since you are a valued customer, we constantly strive to provide a wonderful experience. Knowing that our service fell short of your expectations makes us very sad.
Looking forward to hear from you.
Regards,
Team Automizely
Very good software to use. This is the best plugin I have used. Helps me a lot. Thank you. The customer service people are also very responsive.
很棒的应用，里面有各种节假日对应的弹窗和邮件模板，很适合我这样子的新手去轻松编辑，帮助我保持我的客户和增加与他们的粘性，并且无论什么时候，客服都能提供很及时的帮助，这真的很棒，我很推荐这款应用给你们！
I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person.
They took my money but failed to deliver any service, and now I’m left without any real help.
Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations.
Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this.
We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward.
Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance.
Best regards,
Team AfterShip