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Great App for my Shopify Store. It is suitable for every new seller to us it. Espcially the service team.
VERY GOOD JOB!
GOD BLESS!
I love this app,it helps me a lot, and its customer service is very nice and fast! Most important is that it is free now! Recommend it!
Very great application ! very complete and useful ! and the customer service is really responsive. I recommend
Very good app it is very complete i am going to keep it for my stores thank you very much for the support aswell
Perfect app ! Very simple to use and allowed me to increase my sales rapidly, thank you all very much
So easy to use, methodology is great to catch abandoned carts within their desktop! I'd love to see the new features they have awaiting for us :)
The app works seamlessly and customer service was very quick to remove Automizely branding, but I am pretty horrified by how rude my service rep was in trying to get me to leave a review. He said, "I helped you. write the review now" immediately after I agreed to write it in the morning as it is late at night for me. He even deleted that message after the fact and lied about saying it, which is dishonest and very concerning. Ultimately I think this is Automizely's problem as opposed to the individual agent, considering apps place an unfair amount of pressure on their support employees to get reviews for their work.
It is unfortunate to know about your experience in the recent interaction with our support service. However, this is certainly not what we want our users to go through. Please accept my apology for the experience you had.
Trust, we only want to know the suggestions and recommendations by asking for a review to understand the requirements of our users so that we can meet their expectations and provide an engaging experience. But here the support agent failed miserably in respecting your time and deviated from meeting the service standards and protocols that must be adhered to at all times.
I appreciate your time for giving us your sincere and constructive feedback and would like to thank you for bringing this to our attention. Your feedback for customer service has been duly registered and will use this feedback to ensure that this does not happen again.
Once again, I apologise on our team’s behalf and look forward to serving you better next time.
Regards,
Neelima Aggarwal
Team Automizely
The support was so helpful. Love this app. I highly recommend it as it is a new user-friendly. Every time I encountered an issue, support was there to help me.
eu gostei muito de usar o aplicativo, esta ajudando em minhas vendas, nao param de crescer, vocês são muito bons!