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I love the APP but it did automatically enable a pop up and free shipping bar after integration that send my customers a $10 coupon that i didn't set up. I contacted support and they helped me very promptly to disable them
I was looking for a source like this one... I like that customer service is on- demand... Looking forward to using this product and connecting with the friendly staff...
I am still trying to get comfortable with the app and making a few errors. There is a lot to get familiar with but think that my ability to work with the functionality of the app will get better. Some of the functionality was not working on my side and support needed to assist. Support is great and helps a lot.
I am glad to know that you are happy with the customer service support.
Your feedback has been registered. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam Sarma Tamuli
Team Automizely
Super helpful. Quick response and nice person on the other side of the chat. Making my first steps with this app but for sure I can count for the helpful advice from the stuff.
I used this app for pop ups, I really like the customer service, I would like more services added to the free format.
Bad service.
Support 0
They provide a free service but they suspend your account for no reason. Don't install this app
It is really unfortunate to know that your expectations were not met in the recent interaction with us. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. However, please understand that sending emails to the purchased list is ‘not allowed’. It will affect your domain and will also cause a high spam rate.
We sincerely apologize for the inconvenience this may have caused and we appreciate your understanding in this matter.
Regards,
Neelima Aggarwal
Team Automizely
This app is quite easy, and does everything I need. I don't like a bunch of bells and whistles, so the different options for my site with this app was perfect.
If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.
Thank you for the valuable feedback. Our development team is working on the feature.
We will notify you once the fix is deployed.
Kind regards,
Sumit
This app is actually very very very useful and nice. It helped me a lot with my own shop and my businesses
Very easy to use and customer support is quick and great! They have awesome templates & the app is easy to navigate. Highly recommend