评论 (6,410)

整体评分
4.8
每个评分等级的数量
  • 90% 的评分是 5 星
  • 7% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2021年10月3日

I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish.
How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription?
I have contacted their support and send him a screen shot (prove) that our subscription will be ended at December 2021. But the support agent offer me a one month extension of free trial. This is so weird that they can't keep THEIR OWN PROMISE to their client on their own offer.
I was going to subscribe with paid option later on December, but looking on their current behaviors, I prefer to choose other honest provider.

lavanilla
印度尼西亚
10个月 人在使用应用
AfterShip已回复 2021年10月3日

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We have gone through the chat transcripts and found that you are concerned about the email quota that was promised till December. Please note that we have introduced different plans for sending the email to a certain contact limit.

However, we have forwarded your request to our team. Our team will contact you via email shortly to assist you.

We believe in transparency and customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations.

We appreciate your understanding in regard to this matter and regret the inconvenience caused to you.

Regards,
Riyaz Ansari
Team Automizely

编辑时间:2020年6月1日

I used the app to put stress by placing stickers on all the products and all the collections but unfortunately, it does not work very well.

Universal CarpeDiem
法国
10个月 人在使用应用
2021年12月23日

The app was ok at first and it was free. However, its no longer free. It has limitations. First they wipe clean your email list and only use new subscribers. Secondly, the app is not worth the money when there are new and free options there. Its like they first come out as free and than they hit you with limits. Anyways, beware ITS NOT FREE!!!!

LE HOME CHIC
美国
9个月 人在使用应用
AfterShip已回复 2021年12月23日

Thank you for sharing your valuable feedback.

We apologise for the inconvenience, we have gone through the chat transcripts and we have forwarded your request to our team.

Our team will contact you via email shortly to assist you. We believe in transparency and customer satisfaction is always the number one priority for us,

Regards,
Riyaz
Automizely Team

编辑时间:2021年7月25日

Giving this app one star because it constantly freezes up on me causing me to have to start from the beginning each time. When I reached out, they told me the basics "clear your catche" "make sure you're connected to a high speed service" etc.... None of those things worked. Every other app attached to my site works perfectly fine so no its not connection issues. I didn't really like how they didn't ever resolve my issue. Other then that, the app is a good/decent app for sending out emails, pop ups, etc... this is just my experience, everyone might not have the same. adding onto this review as I am continuing to experience inconveniences with this app. 1.) I had "Powered By Automizely" removed from my pop up about 6 months ago and is suddenly appeared again. When asked to remove I was told it may not be able to be removed bc I have a free shopify plan?? which I don't, and makes no sense considering it was removed previously. 2.) Right after that issue, I go to send a newsletter out and its telling me I can ONLY send to 300 contacts because they need to verify that I am not a spammer? I was told I would have to wait 12-24 hrs. This is such an inconvenience considering as a business I must send out newsletters in a timely manner. I am searching for a new newsletter app that I can switch over to because I am finally fed up with the issues I keep having

MountMariah
美国
6个月 人在使用应用
AfterShip已回复 2021年5月31日

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Automizely

2022年2月21日

Avoid any product created by Automizely. Customer service is friendly but they are not knowledgeable about their own product and are effectively useless. I have deleted all their apps. RUN!

Paris Michael Home
美国
5个月 人在使用应用
AfterShip已回复 2022年2月21日

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

We regret the inconvenience caused to you.

Regards,
Shahvaz
Team Automizely

2022年8月10日

Very difficult to work with. per there website and my account, my subscription for mail services is turned off. I have a large contact list so the bill is over $200 added monthly to shopify. Well they STILL have the charging going on for september eventhough my automizely account says free plan.

CPtees
美国
5个月 人在使用应用
2022年3月1日

Do not use this app. Just use the free Shopify Email app instead, because:
1) It randomly loses my progress when I'm working on an email campaign. You have to manually save every 5 min. Are we back in 90s now?
2) Buggy user interface all around.
3) Rude and unhelpful support. I'm a web developer. I know how easily some of these bugs can be fixed, especially for a big company like theirs. The support person always ignores my suggestions and blames me for their lack of best practices.
4) Shopify Email is free and has most of the same features you need. I have 2000+ contacts that I send emails out on a regular basis. This app has been incredibly difficult to work with. I really tried to work with Automizely for weeks, because only they had the features I needed. Not any more.

SymbiOp Garden Shop
美国
4个月 人在使用应用
AfterShip已回复 2022年3月2日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Automizely

2022年3月7日

What can I do to get some assistance in here since this people when you chat with them telling you the same line wait for email it's been 10 days and no help.

KXpertise
美国
4个月 人在使用应用
AfterShip已回复 2022年3月7日

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

We regret the inconvenience caused to you.

Regards,
Rupam
Team Automizely

编辑时间:2021年8月3日

I have my contacts move from another email marketing and have been verified by another App, unfortunately when i send they told me my emails listing contain spam but did not review further as some engine will stop the emails bounced and suppress it but for them, i have no idea. i asked for 3 days and they not response and each time different agent response i have to repeat few times the same issues as my account is suspended! Horrible service.

var deals
新加坡
3个月 人在使用应用
2024年2月19日

Total fiasco from the start, tried it for three months and had more issues with this app than any other thing I have used in the past 9 years.. Do not recommend, in the slightest.

BoatPlugLight.com
美国
3个月 人在使用应用
AfterShip已回复 2024年2月21日

Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.

I regret to inform you that your account has been suspended due to a high number of bounced contacts. Unfortunately, these malicious activities have forced us to make the difficult decision to suspend our services to your store. We have already credited the refund to your account. Regarding this, one of our support team members sent you an email for better clarification. We are looking forward to hearing from you over the email.

We sincerely regret any inconvenience caused during the three months you used our app. We are open to any suggestions. We will try our best to provide you with the best experience.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip