AfterShip Email Marketing,SMS

Hello Angels Only Team,

Thank you for your long-term support over the past five years and for sharing this feedback. We take these concerns seriously and would like to provide clarity on the points you've raised:

Email Delivery & Account Status: We understand how frustrating delivery issues can be. Typically, delivery failures and account freezes occur due to an impacted sending domain reputation. This is influenced by factors such as email content, sending frequency, and recipient interaction. When these metrics decline, providers like Google may block the emails to protect users; this is a standard industry protocol and not a direct block by AfterShip.

Billing & Plan Upgrades: Regarding the overcharging, we would like to conduct a further review of your account. Please note that plan upgrades cannot be initiated automatically by our system, so we need to investigate how these changes occurred.

Customer Support: We were concerned to hear about your experience with our team. However, we could not find any recent interaction with support under your account details. We would appreciate more context or a ticket number so we can look into this further.

We have sent out an email to discuss this further or alternatively you reach out to us directly so we can resolve these issues.

Regards,
Team AfterShip

Hello Vitalia Supplements Team,

We acknowledge the challenges you have faced, and we understand the importance of your ability to communicate effectively with your customers. However, it is also essential for us to safeguard the interests of all customers using our platform.

As we communicated to you in, your service was temporarily suspended due to a high bounce rate and a low domain reputation. Since October, your account has been flagged multiple times for similar issues.

Following our internal review, we have reinstated your service on several occasions, as per your requests.
Our commitment is to ensure that our merchants send emails only to legitimate customers who have provided consent, thereby minimizing spam and bounce rates.

We prioritize the monitoring of our email and SMS services as we aim to maintain a reliable service for all merchants utilizing our platform for email marketing. Therefore, it is crucial to mitigate high bounce rates and spam complaints.

We sincerely apologize for any disruptions this may have caused to your service. Please understand that these measures are in place to comply with regulations and to foster safe and secure email marketing campaigns.

Thank you for your valuable feedback.

Regards
Philips
AfterShip Support Team

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.

We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

Hello Vintage Team,

We are sorry to hear that you found our app complicated and took time to set-up and we certainly would want to hear your feedback about where we can improve.

From our records, you have tried our Free version of the Email app for about 10 minutes post which you uninstalled it from your store. Our app has a basic set-up & onboarding checklist which is quite user friendly and which is the first thing recommended when you install it for the first time.
You also reached out to our support team regarding an account deletion request where we promptly shared the necessary steps to proceed however, we did not receive any further response, and the chat session was subsequently closed.

We appreciate an honest feedback which helps us improve our app and services, however we feel that a 10minutes of trying out a Free plan is not sufficient time to get to know the product.

Our commitment remains focused on delivering a seamless and reliable experience for all merchants using our platform. We continuously monitor our email and SMS services to ensure consistent performance and maintain high service standards for merchants utilizing our solutions for email marketing.

We would be pleased to arrange a personalized demo with our product experts to provide deeper insight into our features and services and to help reassess your experience with our platform.

Thank you for taking the time to share your valuable feedback.

Regards,
Harsh Saxena
Team AfterShip

Hello Chicken Pound Team,

Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.

We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.

We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.

Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.

Regards,
Team AfterShip