評論 (2,150)

整體評分
4.8
各級評分數量
  • 90% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2025年10月13日

Jai is an awesome agent. He helped me with patience and answered all my questions. Give this guy a raise and make sure you never let him go or else it'll be your loss.

Vitalia Supplements
美國
使用應用程式 2個月
編輯時間:2025年7月21日

great

varon-th
中國
使用應用程式 18天
2025年8月26日

Quick reply to help me answer my questions!

Ottocast US
美國
使用應用程式 3個月
2025年5月8日

There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.

Coco & Dee
澳洲
使用應用程式 接近2年
AfterShip 已回覆 2025年5月13日

Hello Coco & Dee Team,

Thank you for sharing your feedback.

We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation.

We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained.

We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward.

Regards,
Shafiq Alam
AfterShip

2025年3月28日

I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.

The Chicken Pound
美國
使用應用程式 3個月
AfterShip 已回覆 2025年4月1日

Hello Chicken Pound Team,

Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users.

We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat.

We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes.

Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard.

Regards,
Team AfterShip

2024年12月11日

Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!

Snooze Band
英國
使用應用程式 大約3年
AfterShip 已回覆 2024年12月12日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.

We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

編輯時間:2025年4月30日

Had used the free (trail) version first, liked the results so purchased the monthly essential plan, their customer service are also very prompt. May purchase the annual plan later if the store sees good results.

Là Roy India
印度
使用應用程式 3年多
2024年9月27日

Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!

H.P. May Magick Shop
美國
使用應用程式 3年多
2022年12月5日

The app has multiple functions which can be playing with. The customer service reply very quick and nice!

紀物書館+JiWu Bookstore
台灣
使用應用程式 9個月
2025年5月12日

This review is only for support. We did not use the app much. With support, we had Aashna on the line, and our questions were answered instantly, and the issue was resolved right away. Thank you.

Billiard and Pool Center
加拿大
使用應用程式 接近4年