Automizely Email Marketing,SMS , 6,209 則評價
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Sadly never got it working. Their support is all over the place - over the course of a week i had to re- explain the same issue to 5 different members of support. One member would tell me the situation is complex and needs 48 hrs - When I messaged the next day to check the progress to a new support member, I would have to start from the beginning. Repeated this process 5 times.
It is really unfortunate that your issue was not dealt with utmost priority. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Your feedback for support members has been duly noted and will be discussed further for correction.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Automizely
Thus far my use of the app has been awesome. It is a one stop shop for many marketing needs. I am new to shopify and this app is easy to use. Also customer service is very responsive and addressed my question/resolved my issue in less than 5 minutes!
I appreciate the service you guys try to provide but the customer services and technical support are far below standard. I was asked a lot of time-consuming questions while non of my problem was resolved quickly.
Also, the app slows down my site a lot. I hope you guy will provide clearer instructions rather than trying to ask a lot of weird questions to make customers not to uninstall.
It is really unfortunate that your expectations on the recent interaction were not met. However, this is certainly not what we want our users to go through.
We are in communication with all support members involved and would definitely brainstorm to see how things could have been handled differently.
You are our valued user and we are committed to provide the best user support at all times. Your feedback has been duly noted and will be passed on to the developer team.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team Automizely
JUST STARTED USING. LIKE NORMALLY ALL ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Very easy to use - Will increase rating once I have had more time to integrate with my store!
www.wheysted.co.uk - Come check it out!
Great tech support team. They are very responsive and take the time to direct you to where certain features in the app are located.
Thank you for your kind words.
We are glad to know that you are happy with our customer service support. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account.
We will try our best to ensure that you experience the best customer support.
Regards,
Rupam
Team Automizely
Nice app and easy to use. Completely free and thats what a lot of users like and love. I don't like the adress from Automizely in the footer of emails. I understand that there must be a name or something but adress etc is too much and can confuse costumors.
Great app! Easy to use and great support, thanks Aditya! I will mention- when making the newsletter popup with an image, the suggested dimensions for your image are way too small and turn out blurry. Just use the original size of the image and you'll be fine :)
Estou testando aqui. Parece ser promissor. Preciso de algo que me ajude a me relacionar com o cliente.
Thank you for the review.
Please do let us know, how can we help?
You can reach out to our support team at suuport@automizely.com.
This app is really awesome I recommended to use it for better conversion rate of your store. Use this app.