AfterShip Email Marketing,SMS

Was this issue resolved?
Please do let us know. Kindly reach out to support@automizely.com or help us with your Automizely login email address to resolve this immediately.

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with with utmost priority.

We have already forwarded your request to the concerned team and we will inform you once it is completed.

Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.

Regards,
Nitesh Pandey

Thanks for sharing your valuable feedback. 

We are disappointed to know that you did not have the best experience using our app.

The features related to discounts and free shipping are auto enabled to grab the attention of shoppers and boost sales. However, these features can easily be disabled and customised, as per the user’s discretion.

As for your suggestion related to the Popup, I have noted your suggestions and have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and in the future, you will be glad to see more enhanced features to make your experience better.

I apologise for the inconvenience caused to you and appreciate your understanding in regard to this matter.

Regards,
Neelima Aggarwal
Team Automizely

Hi there,

The idea behind not letting free email domains to be used is to improve deliverability and reduce spam rates of your marketing emails.

However, I understand how important it is for a business to try emails first with a free domain before investing in buying a paid domain. I had a discussion with the product team internally and we are planning to launch support for free domains within 2 weeks.

I hope this can help improve your experience with our app. I am also dropping you a personal note via email. Stay tuned!

Best,
Shahbaz

We apologize for the inconvenience caused regarding the billing charges.

We received your query on 22-Aug-23 and initiated the refund along with a confirmation email for the refund on the same day.

We would love to set up a call to understand any feedback or challenges you faced while using the app and hopefully clear any doubts you may have.

Looking forward to hearing from you!

Regards,
Team Automizely

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

We regret the inconvenience caused to you.

Regards,
Team AfterShip

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that it is keep asking you to subscribe to $179 plan.

We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go.

Regards,
Team Automizely

Hello,
First off, thanks for sharing your feedback. I’m really sorry that Automizely didn’t meet your expectations. Clearly, we fell short, and I apologize.

The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. But, for us to serve you to the best of our capacity, we would like to have a little more insight into what happened or what went wrong on our end that we need to work on to make this experience delightful for you.

We’ll see to it that you get what you need this time.

Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance.

Have a great day!