整體評分
4.8
各級評分數量
  • 89% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2021年5月25日

Tried to send emails but the send button was locked. The communication with the agent although online is very slow. I requested a few things because the app limits your usage and only some were address. Overall we don't have time to waste trying to get emails sent once you have taken time to create the email. Waste of my time from yesterday to send one email.

Irresistible Cosmetics
南非
使用應用程式的時間:2天
AfterShip & Automizely 已回覆 2021年5月25日

We really apologize for the inconvenience. We are going through the issues faced and fixing them on an urgent basis. A dedicated resource has been assigned to resolve your concern immediately.

Hope your experience gets better and we keep providing the best of features and services to you.

Regards,
Nitish
Team Automizely

2021年5月10日

Deceitful customer service...could give them 0 rating . There were only after reviews. How can??????

Denceclothiers
美國
使用應用程式的時間:大約1小時
AfterShip & Automizely 已回覆 2021年5月10日

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with with utmost priority.

We have already forwarded your request to the concerned team and we will inform you once it is completed.

Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.

Regards,
Nitesh Pandey

編輯時間:2021年5月6日

My original review below shows how it all started. I noticed in 48 hours, I have not made a single sale. I got over 200 visitors a day but no sale. I then discovered that when you try to add stuff to the cart, it just keeps loading and nothing happens. So I deleted this app and the problem was gone instantly. I can not believe this app is free. It has all the conversion tools you would ever need and it is Free? I contacted them to remove the "powered by" via the chat bubble and it was done instantly. I will be waiting to see when the cost starts showing. Too good to be true.

Club Seven Menswear
英國
使用應用程式的時間:3天
AfterShip & Automizely 已回覆 2021年5月6日

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.

I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.

Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.

Regards,

Automizely Marketing Team

編輯時間:2021年5月20日

I used this app for a popup campaign, It worked fine the first time, some time after when I started a second popup campaign it did not work because the coupon code from the first campaign shows as the code of the second campaign, I even deleted the first code to avoid it from showing it and it didn't work, . Tried everything, this app is messed up, it shows any coupon code, not the one you decide to,. Its Very confusing for costumers and frustrating, I need to find an app that works well always not just the first time.

Forever Kids Jewelry
加拿大
使用應用程式的時間:3個月
AfterShip & Automizely 已回覆 2021年5月21日

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.

I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.

Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.

Regards,

Automizely Marketing Team

編輯時間:2022年1月5日

******THEY HAVE FORCED ME TO CHANGE THE REVIEW!***** The app is fine for a basic store with couple of hundred subscribers but you can not trust this app! They launch new features without testing which can be very damaging for your brand which has happened to us. They launched a new feature in newsletter where the email will show the last viewed items to subscribers but instead it did not show anything and showed some code in the email. The email was sent to over 8000 people so you can imagine the debacle. When I contacted customer support, the guy first said its browser issue and then said forward me the email you recieved. I forwarded him the email and he said he can see everything in correct format. I asked him to take a screenshot of what he received and he said he can't do that which was surprising. I kept pushing him to send me screenshot and finally he sent me a screenshot of the top banner which did not show anything. After that he said, problem is more complex and he has forwarded it to the other department which basically means he lied about what he received in email! Since then, I haven't heard from them. Imaging how its ruined our brand with this amateur app. A word of advice, go for a more reputed app which you can trust and have reliable customer support if you want to grow you busniess.

Decorfaure
澳洲
使用應用程式的時間:1年多
編輯時間:2020年11月30日

ZERO STARS! Absolute garbage. Do not download this app. I turned on the "social proof" feature where recent sales pop up in the bottom left corner. It would not turn off even after disabling it and then deleting it! Their own staff could not stop it and Shopify could only try to get in touch with the developer. Unbelievably bad. Avoid at all costs.

Sanitary Fogger Inc.
加拿大
使用應用程式的時間:大約7小時
AfterShip & Automizely 已回覆 2020年11月30日

Hello,

Apologies for the inconvenience.

We have escalated the issue to our developers and found out that the social proof image you are referring to is not added by our app. The design of the social proof shown in your store is not added in the Automizely app.

I hope it clarifies.

You can contact us anytime at support@automizely.com or on the live chat in case of any issue.

Regards,
Manish Mittal

編輯時間:2020年11月24日

-Keeps disconnecting my store
-I added my email list of 150K + emails then they dis abled me from emailing "due to spam cause of high contacts" when I haven't even sent out an email yet.... -Horrible support that just tells you the problems been escalated to the "developer"
-It's been weeks and no changes..... DO NOT USE if you have high volume contacts... works good for under 15K contacts ..........UPDATE- their reason's to restrict my brand new account from marketing, when I have not send any emails yet, is because I have 100k subs with little sales..... I have a marketing page which bring my BRAND NEW SHOP warm leads and when I import these warm leads to be able to send marketing email, they restrict me before i can even do so DO NOT WASTE TIME AND ENERGY JUST TO BE RESTRICTED....... UPDATE 2: Logged back on to see if any changes, they removed features and downgraded me for because of this review lol It's funny because during the last update they ASKED me to give them a 5 star so they can help me out, so I just removed my review to see if they would help, but back at square one :)

Phat Bud
美國
使用應用程式的時間:23天
AfterShip & Automizely 已回覆 2020年11月16日

We extremely apologize for the inconvenience caused. We have sent you an email to discuss the issue further.

You can also reach out to us via the chat option in your account or please email us at support@automizlely.com (24X7).

Kind regards,
Mudit

2020年10月30日

If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.

Random Panda
美國
使用應用程式的時間:8天
AfterShip & Automizely 已回覆 2020年10月30日

Thank you for the valuable feedback. Our development team is working on the feature.

We will notify you once the fix is deployed.

Kind regards,
Sumit

編輯時間:2020年10月5日

The app is easy to use and all but it will give your customers INFINITE discount codes. The app doesn't distinguish between emails. If you use a capital letter anywhere in the email address the app will send infinite coupon codes... to the same person. Really bad flaw

Adapt Tech Gem Inserts
美國
使用應用程式的時間:1天
AfterShip & Automizely 已回覆 2020年10月5日

Thank you for the valuable feedback. Our development team is working on the feature to fix the letter case issue.

As a workaround, you can enable the option of usage limit to "one use per customer". Please visit https://conversions.automizely.com/coupons to enable the settings.

Also, the coupon emails will be not be triggered infinitely but the number of times the email is subscribed.

We will notify you once the fix is deployed.

Kind regards,
Mudit

編輯時間:2020年9月28日

This app should be banned from Shopify. They will blackmail you. They will promise to fix the issue then ask for a good review. After you place a good review for them, they will leave you in the dark. This app gave me so much pain and headaches. They just cant fix a simple error message. Beware of this app.

My PETamins - Your Pet's Online Supplement Store
美國
使用應用程式的時間:9天
AfterShip & Automizely 已回覆 2020年10月14日

Hello,

We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is to let our customers down.
However, the problem you've witnessed is now fixed.

Request you to check that once and let us know if the problem persists.
We hope you'll give us a chance to make this work for you.

Thank you.