Automizely Email Marketing,SMS , 6,211 則評價

I appreciate the service you guys try to provide but the customer services and technical support are far below standard. I was asked a lot of time-consuming questions while non of my problem was resolved quickly.
Also, the app slows down my site a lot. I hope you guy will provide clearer instructions rather than trying to ask a lot of weird questions to make customers not to uninstall.

I used the app to set up opt in them using Automizely conversion with Black Friday theme, with a count down to November 29th. It worked fine on laptop. Only a day later, and $15 lost in ads later, I found that the popup is showing a count down stuck at 0000 on mobile phones. This means 60% of my customers saw the first thing on my page, a counter asking them to opt in for a Black Friday discount of 30% with 0000 time left to sign up.

When I shared this with support, the response was "Please contact courier or shipper directly." Not sure what's the relation but bottom line, response is not useful.

I also used sending messages feature and scheduled one to send tomorrow. I wanted to open and edit but the only available features are delete and create a new one. What is scheduled cannot be edited..

I also now discovered that I wasn't getting any subscribers given the good traffic and discounts. Now I discovered that the nice BlackFriday popup of automizely not only has a faulty count down on mobile, it also does not allow typing in the email field neither on mobile or desktop or anywhere!!....a huge waste hard earned money and time.

I also had no reliable response from the team regarding either issues for weeks, except an email asking for my Aftership ID.

it doesn't sync with your Shopify customers. and you can't add another email to set as the sender's email.

This app should be banned from Shopify. They will blackmail you. They will promise to fix the issue then ask for a good review. After you place a good review for them, they will leave you in the dark. This app gave me so much pain and headaches. They just cant fix a simple error message. Beware of this app.

Bad service.
Support 0
They provide a free service but they suspend your account for no reason. Don't install this app

If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.

Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.

We are having problems with the sale booster, we would like both the inventory controller and the countdown to be shown before the add to cart button.

This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.

BEWARE READ THIS: They USE YOUR WEBSITE front page to put their own ADS. Your store looks untrustworthy and not professional at all. It can be the best app in the world but it is NOT WORTH losing THE REPUTATION OF YOUR STORE for it. I had to remove the app to get rid of the huge AD on top of my store's name.