評價 (6,391)

整體評分
4.8
各級評分數量
  • 90% 的評分為 5 顆星
  • 7% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2020年5月12日

Quite possibly the worst customer assistance I've ever experienced - the responses I received are completely irrellevant and none of my website visitors have received their welcome emails from the pop up. I'm giving up on this app.

The Patchwork Pear
澳洲
使用應用程式 18天
AfterShip 已回覆 2020年5月22日

Hello,
It is unfortunate to see that you have a bad experience with the app. The pop up for the emails has to be enabled first. Please help me receive the details as I cannot check the Account for you.
Thanks
Team AfterShip

2020年9月2日

IF YOU DO NOT OWN A CUSTOM DOMAIN WITH EMAIL YOU CANNOT USE THIS APPLICATION. Also, awful uninformed customer service.
This app seemed to be great and after hours of setting it up. Then when going to publish and enable the features, I'm met with the inability to use the GMail I set up for the store. THEY DO NOT ALLOW THE USE OF FREE EMAIL CLIENTS. I tried to inquire more about this and the virtual assistant tried to tell me that (somewhere in the outerlimits) shopify has provided me an email and domain. I then refer to Shopify's own Help section and screenshot the area where it states "Shopify does not provide email". Even after this the VA tries to imply that somehow I was given an email when I had never purchased a host, domain, or such services via Shopify and the only domain available was the subdomain of the shop created.
This may have been a good product, but they are confused about their own services and what they're offering. You can save money and headaches with almost any other option.

S'aweSum
美國
使用應用程式 16天
AfterShip 已回覆 2020年9月2日

Thanks for your valuable feedback. The sole reason behind not allowing to send emails from free domains is to improve the deliverability of your emails. This also prevents your campaigns from being marked as spam and improve trust amongst subscribers. You can use the default Automizely email address to send emails.
Also, this requirement is limited to send emails only and all other features can be used without the need for a custom domain email ID.
I hope the above helps.
Feel free to write to support at support@automizely.com if you have any further questions.

2021年12月3日

They bounces tons of emails without no explanation. Bad customer service. They did not help to fix this issue.

Pi-K Candy
美國
使用應用程式 15天
AfterShip 已回覆 2021年12月3日

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

We regret the inconvenience caused to you.

Regards,
Shahvaz
Team Automizely

2021年8月4日

I appreciate the service you guys try to provide but the customer services and technical support are far below standard. I was asked a lot of time-consuming questions while non of my problem was resolved quickly.
Also, the app slows down my site a lot. I hope you guy will provide clearer instructions rather than trying to ask a lot of weird questions to make customers not to uninstall.

Tiệm Bút Shiawase
越南
使用應用程式 14天
AfterShip 已回覆 2021年8月4日

It is really unfortunate that your expectations on the recent interaction were not met. However, this is certainly not what we want our users to go through.

We are in communication with all support members involved and would definitely brainstorm to see how things could have been handled differently.
You are our valued user and we are committed to provide the best user support at all times. Your feedback has been duly noted and will be passed on to the developer team.

We regret the inconvenience caused to you.

Regards,
Nitish Kumar
Team Automizely

編輯時間:2019年11月22日

I used the app to set up opt in them using Automizely conversion with Black Friday theme, with a count down to November 29th. It worked fine on laptop. Only a day later, and $15 lost in ads later, I found that the popup is showing a count down stuck at 0000 on mobile phones. This means 60% of my customers saw the first thing on my page, a counter asking them to opt in for a Black Friday discount of 30% with 0000 time left to sign up.

When I shared this with support, the response was "Please contact courier or shipper directly." Not sure what's the relation but bottom line, response is not useful.

I also used sending messages feature and scheduled one to send tomorrow. I wanted to open and edit but the only available features are delete and create a new one. What is scheduled cannot be edited..

I also now discovered that I wasn't getting any subscribers given the good traffic and discounts. Now I discovered that the nice BlackFriday popup of automizely not only has a faulty count down on mobile, it also does not allow typing in the email field neither on mobile or desktop or anywhere!!....a huge waste hard earned money and time.

I also had no reliable response from the team regarding either issues for weeks, except an email asking for my Aftership ID.

Three Lives Gaming
美國
使用應用程式 13天
2020年3月15日

it doesn't sync with your Shopify customers. and you can't add another email to set as the sender's email.

CHUSWORLD
美國
使用應用程式 11天
AfterShip 已回覆 2020年5月22日

Hello,
Thank you for the suggestion. The features that you have requested are in pipeline and are expected to get launched by June.
Thanks
Team AfterShip

編輯時間:2020年9月28日

This app should be banned from Shopify. They will blackmail you. They will promise to fix the issue then ask for a good review. After you place a good review for them, they will leave you in the dark. This app gave me so much pain and headaches. They just cant fix a simple error message. Beware of this app.

My PETamins - Your Pet's Online Supplement Store
美國
使用應用程式 9天
AfterShip 已回覆 2020年10月14日

Hello,

We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is to let our customers down.
However, the problem you've witnessed is now fixed.

Request you to check that once and let us know if the problem persists.
We hope you'll give us a chance to make this work for you.

Thank you.

2021年8月9日

Bad service.
Support 0
They provide a free service but they suspend your account for no reason. Don't install this app

primesoftwarestore
摩洛哥
使用應用程式 8天
AfterShip 已回覆 2021年8月9日

It is really unfortunate to know that your expectations were not met in the recent interaction with us. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed to providing the best support at all times. However, please understand that sending emails to the purchased list is ‘not allowed’. It will affect your domain and will also cause a high spam rate.

We sincerely apologize for the inconvenience this may have caused and we appreciate your understanding in this matter.

Regards,
Neelima Aggarwal
Team Automizely

2020年10月30日

If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.

Random Panda
美國
使用應用程式 8天
AfterShip 已回覆 2020年10月30日

Thank you for the valuable feedback. Our development team is working on the feature.

We will notify you once the fix is deployed.

Kind regards,
Sumit

編輯時間:2021年8月15日

Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.

Koop
加拿大
使用應用程式 7天
AfterShip 已回覆 2021年8月16日

It is really unfortunate that your expectations were not met in your recent interaction with us. We will surely work towards not letting this happen in the future. Your feedback has been duly noted and is being worked upon at this very moment. A resource has been aligned to contact you via email and keep you posted on the progress.
We would also check and brainstorm how things could have been handled differently by the support staff.

Inconvenience is highly regretted.

Regards,
Nitish Kumar
Team Automizely