AfterShip Email Marketing,SMS

Hello Angels Only Team,

Thank you for your long-term support over the past five years and for sharing this feedback. We take these concerns seriously and would like to provide clarity on the points you've raised:

Email Delivery & Account Status: We understand how frustrating delivery issues can be. Typically, delivery failures and account freezes occur due to an impacted sending domain reputation. This is influenced by factors such as email content, sending frequency, and recipient interaction. When these metrics decline, providers like Google may block the emails to protect users; this is a standard industry protocol and not a direct block by AfterShip.

Billing & Plan Upgrades: Regarding the overcharging, we would like to conduct a further review of your account. Please note that plan upgrades cannot be initiated automatically by our system, so we need to investigate how these changes occurred.

Customer Support: We were concerned to hear about your experience with our team. However, we could not find any recent interaction with support under your account details. We would appreciate more context or a ticket number so we can look into this further.

We have sent out an email to discuss this further or alternatively you reach out to us directly so we can resolve these issues.

Regards,
Team AfterShip

Hello Vitalia Supplements Team,

We acknowledge the challenges you have faced, and we understand the importance of your ability to communicate effectively with your customers. However, it is also essential for us to safeguard the interests of all customers using our platform.

As we communicated to you in, your service was temporarily suspended due to a high bounce rate and a low domain reputation. Since October, your account has been flagged multiple times for similar issues.

Following our internal review, we have reinstated your service on several occasions, as per your requests.
Our commitment is to ensure that our merchants send emails only to legitimate customers who have provided consent, thereby minimizing spam and bounce rates.

We prioritize the monitoring of our email and SMS services as we aim to maintain a reliable service for all merchants utilizing our platform for email marketing. Therefore, it is crucial to mitigate high bounce rates and spam complaints.

We sincerely apologize for any disruptions this may have caused to your service. Please understand that these measures are in place to comply with regulations and to foster safe and secure email marketing campaigns.

Thank you for your valuable feedback.

Regards
Philips
AfterShip Support Team