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My customer support today was terrible, it was frustrating he kept telling me the same thing over and over again like he was just reading from a script, I already knew what he kept telling me. I asked what I thought was a simple enough question and he couldn't answer it. Took ages to respond too. Then someone completely different popped into the chat and told me he could help me build an about us page, which I did months ago. Not a happy customer today, feels like the customer service and support has gone rapidly downhill and more training is needed. The response from the app team below, showed up instantly after I reviewed, meaning they had not read my review it's an automated response when they receive a low rating, customer service has not been in touch and nothing has been escalated. This has annoyed me even further!
Thanks for your valuable feedback. Your feedback has been noted. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
I can see that your issue was addressed by customer support and also escalated when required. I am glad to know that they were helpful.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at:
support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely Page Builder
Can't access my page to edit it - get redirected to 'AfterShip' and told that my email address is not valid. Wish I had never used them, big mistake.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. We've sent an email to you so that we can connect with you over a meeting to fix this concern.
We regret the inconvenience caused to you.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Team Automizely Page Builder
I would give this app 0 stars if I could. They randomly deleted all of my pages on my website and support takes many days to get back to you. This is the second time this has happened and I will not be making the same mistake again. If you enjoy re-doing your website many times over, then you'll love this app!
I am sorry to know that you are not happy with the app as the pages are getting randomly deleted.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. Your feedback has already been escalated to the concerned team.
We regret the inconvenience caused to you.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Rupam Sarma Tamuli
Team Automizely Page Builder
DON'T WASTE YOUR TIME! I'd give this app 0 stars if I could. I hope this review helps someone else. The app is missing a lot of key components to properly design your page the way you wish it to. There isn't a separate designer for your desktop and mobile views which makes it a pain to have to sync your desktop and mobile views on the same editor since it doesn't make sense. The images won't fit and the customer support takes hrs on hrs to reply to the most basic messages for everything. The customer support is almost nonexistent.
Thank you for your feedback. I am sorry to know that you are not happy with the app and support.
We've shared your requirements with our development team and also
we are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. Your feedback has already been escalated to the concerned team.
We regret the inconvenience caused to you.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Ankush Kumar
Team Automizely Page Builder
Unfortunately the app doesn't work stable and especially on the mobile view the Builder has issues to show the thumbnails and elements right. Often you just don't see the widgets. The thumbnail size is on top of that different than in the preview. The support couldn't fix the issues until now. I am still waiting for a response of the Dev Team.
Thank you for your feedback. I am sorry to know that the app is not working as expected and the support wasn't able to fix your issue.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. Your feedback has already been escalated to the concerned team.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Team Automizely Page Builder
I tried so hard not to give a low review but I'm truly done with the developers and the support. The app itself is basic and gets the job done until the bugs starts to show. And then the fun begins because their support team does not understand how the app works and keep asking you to clear cache. That's literally the only answer they give you to any issue. When we deleted the app and requested the developers to clean our theme files, they first said we can do it and sent us a guide, but we told them we are worried we delete something and break the theme so they said they did it according to them and removed everything. After 1 month and a bit we still see their code and files in our theme. We contacted support again and they asked us to clear cache!!! how can clearing cache remove theme files??!! it's been a week and they have not provided a clear response although we confirmed we need the files removed and every time we use their chat they repeat themselves and don't understand the issue. I do NOT recommend this app to anyone.
I am sorry for the inconvenience. I can see that you are not happy with the app and the customer service support.
Your feedback has been noted. Please note that we would be happy to resolve this for you and your issue would be dealt with utmost priority.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at:
support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely Page Builder
This program is relatively simple to set up, but there is a very simple loophole that they can’t solve, that is, if you set up the page builder, then the comments will be displayed on the top of the page builder. This is very illogical, because the customer must It is to see your product page first, and then to see your review, instead of looking at the review first to see your product page. I have been communicating with them for 7 hours on this issue, and I have not been able to solve the navigation problem. I am almost mad. Why is this small problem so difficult to solve? I have lost patience and really can't solve this problem
Thank you for sharing your valuable feedback.
We have forwarded your suggestion to the concerned team. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.
Automizely Team
What a deception! This App is not free at all. I used this app for some time and now, after a few weeks, I get an email that they put this app in the paid category! They now offer me the Pro plan!
Thank you for your feedback.
We are disappointed to know that you are displeased with the upcoming pricing plans that we are introducing for Automizely Page Builder.
This application until now was a “free” application and our users were able to utilise the features of this app at absolutely no cost.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users are able to enjoy the value that our application brings to their business. We are introducing more features to make your experience better with our application hence we are moving Automizely Page Builder into the paid category.
We believe in transparency and this is the reason that an email has been sent to all our users informing them about the introduction of the pricing plans.
Your loyalty towards the app is truly appreciable, and as a goodwill gesture, we are providing you with the Pro plan ‘completely free’ for a certain period of time that can be further extended since we value your relationship with us.
I appreciate your understanding in regard to this matter and regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely Page Builder
This app is very bad. The landingpage that we set up for the second time can’t be published, and it doesn’t show what went wrong. It’s very terrible.
I understand you are unable to set up a landing page. I am sorry for the inconvenience.
I can see that you are not happy with the app. Your feedback has been noted. Please note that we would be happy to resolve this for you and your issue would be dealt with utmost priority.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at:
support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely Page Builder
TERRIBLE. It was great until it wasn't. This app glitches and the customer service can't figure it out. I've gone to the length of unpublishing the work I created, deleted the app, and the app STILL shows up distorted on my clien'ts shop. Now, we can't launch on time because no one can figure out why the code still shows up. Furthermore, they will ask you to get into your Shopify to service this app, and that it's "needed" to have your login details, but when you tell them you'll make a limited profile with access only to your themes, they suddenly say accessing your account is not needed.
What a joke. I wouldn't bother.
Thank you for your valuable feedback.
It is unfortunate to know that your expectations were not met while using our app. It deeply saddens us that you had to unpublish your creative work done on the app during the process of troubleshooting. However, we will not rest till we fix above mentioned issues and ensure that you get nothing but the best from us.
We have duly noted your feedback for our support team and will definitely brainstorm as to what could have been done differently to avoid such occurrences in the future.
A dedicated resource has been put to work to coordinate with our developers to fix all issues that were discussed in your recent interaction. You will be contacted soon via email to update on the progress.
In the meantime, if you have any questions for us, we are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team Automizely