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Was once good but is now lousy.
They have reverted to using ai and it is impossible to talk to a human being.
Their new page builder is a mind stuff which is made worse by their stupid ai.
Their app is heavily integrated in to my website but I will look to disengage from them.
Since they can not help me going forward, they will be left behind.
Thank you for sharing your feedback.
We want to assure you that our AI is designed to address basic inquiries, and there is always the option to chat with a live agent directly from the chat window by clicking on the "Talk to Agent" button, which was how the chat was routed to one of our support team member with whom you later confirmed that the issue was resolved.
As a valued merchant using AfterShip Page Builder since the last few years, your partnership is important to us.
We've sent a follow-up email to discuss further if you are still facing any issues with the application.
We look forward to assisting you.
Regards
Philips
AfterShip Support
This app used to be great but after acquisition by Aftership it has been turned into a nightmare. Beware!! Using this app might make you lose your will to live. Customer support is equally horrendous.
Thank you for your feedback. I am sorry to hear that our application and support was not able to meet your expectations.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
We're already working on this concern and it'll not take long to fix it. We'll update you over the chat and email too.
Also, please note that we've just rebranded the name of our app from Automizely to AfterShip.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Team Automizely
i am owner using this app in last 1 year. this app beginning time it was fantastic , when the app owner getting lot of user at that time he closed their facilities of this app. i am requesting to no one install this app . far better app on the market.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations.
We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
I used this app since last year where they did not have a minimum on how many pages you can edit. OUT OF NOWHERE, they added a limit and blocked my already published pages. I could only unpublish them. I had to unpublish the apps and find another app to use.
I am sorry to know that you are not happy with the app as the pages are blocked. It seems that you need to upgrade on any paid plan to publish it.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. We've sent an email to you so that we can connect with you over a meeting to fix this concern.
We regret the inconvenience caused to you.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Team Automizely Page Builder
I don't know how shopify is allowing this. These guys ran a very shady marketing scheme. For the first 7 months of their existance they gave everything for free. And then suddenly out of the blue started charging everyone. Those who were stuck with building many pages had to start paying as they had invested a lot of effort into building those pages. And would be difficult for them to shift to another landing page builder. All the shady Free marketing trick was just to get 5 star reviews and nothing else.
I am sorry to know that you are not happy with the app & pricing plan. It seems that you need to upgrade on any paid plan to publish it.
I would like to inform you that the app was Free for few months and also we've informed our merchants prior to convert it into paid app as well.
We're providing Free plan with our applications to support our users and their business. We do have free plan with Automizely Page builder app too if you don't want to pay anything.
Please accept our sincere apology. We continuously working hard to provide excellent services.
I regret the inconvenience caused to you.
Regards,
Team Automizely Page Builder
All was good with this app however after using for a year and creating a landing page that was constantly updated they have now changed the functionality of the app and have broken it. Contacted support who just told me I'd have to live with the changes they'd made.
This means we will have to put hours of work into creating something new. Very dissapointing
Thank you for your feedback & I am sorry to know that you are not happy with the app and support.
We've shared your requirements with our development team and also
we are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. Your feedback has already been escalated to the concerned team.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Team Automizely Page Builder
My customer support today was terrible, it was frustrating he kept telling me the same thing over and over again like he was just reading from a script, I already knew what he kept telling me. I asked what I thought was a simple enough question and he couldn't answer it. Took ages to respond too. Then someone completely different popped into the chat and told me he could help me build an about us page, which I did months ago. Not a happy customer today, feels like the customer service and support has gone rapidly downhill and more training is needed. The response from the app team below, showed up instantly after I reviewed, meaning they had not read my review it's an automated response when they receive a low rating, customer service has not been in touch and nothing has been escalated. This has annoyed me even further!
Thanks for your valuable feedback. Your feedback has been noted. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
I can see that your issue was addressed by customer support and also escalated when required. I am glad to know that they were helpful.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at:
support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely Page Builder
I would give this app 0 stars if I could. They randomly deleted all of my pages on my website and support takes many days to get back to you. This is the second time this has happened and I will not be making the same mistake again. If you enjoy re-doing your website many times over, then you'll love this app!
I am sorry to know that you are not happy with the app as the pages are getting randomly deleted.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. Your feedback has already been escalated to the concerned team.
We regret the inconvenience caused to you.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Rupam Sarma Tamuli
Team Automizely Page Builder
Seems pretty scammy to accumulate a bunch of reviews based on a free plan and then whoops, everyone must pay, no grandfathering in. I installed this as a free app. It seemed promising and I planned to set up when I had finished setting up my new theme. However, now they have decided to start charging everyone - including all previously free plans. So, it's been a pointless waste of time and effort and now I will take more time to uninstall. Update: "Certain period of time", and "can be further extended". This is not clear. The emails are not clear either. Now there is mention of continuing a free plan. I'll wait to see what this free plan is functional and reassess my review.
Thank you for your feedback.
We are disappointed to know that you are displeased with the upcoming pricing plans that we are introducing for Automizely Page Builder.
This application until now was a “free” application and our users were able to utilize the features of this app at absolutely no cost.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users are able to enjoy the value that our application brings to their business. We are introducing more features to make your experience better with our application hence we are moving Automizely Page Builder into the paid category.
We believe in transparency and this is the reason that an email has been sent to all our users informing them about the introduction of the pricing plans.
Your loyalty towards the app is truly appreciable, and as a goodwill gesture, we are providing you with the Pro plan ‘completely free’ for a certain period of time that can be further extended since we value your relationship with us.
I appreciate your understanding in regard to this matter and regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely Page Builder
Unfortunately the app doesn't work stable and especially on the mobile view the Builder has issues to show the thumbnails and elements right. Often you just don't see the widgets. The thumbnail size is on top of that different than in the preview. The support couldn't fix the issues until now. I am still waiting for a response of the Dev Team.
Thank you for your feedback. I am sorry to know that the app is not working as expected and the support wasn't able to fix your issue.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. Your feedback has already been escalated to the concerned team.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Team Automizely Page Builder