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My customer support today was terrible, it was frustrating he kept telling me the same thing over and over again like he was just reading from a script, I already knew what he kept telling me. I asked what I thought was a simple enough question and he couldn't answer it. Took ages to respond too. Then someone completely different popped into the chat and told me he could help me build an about us page, which I did months ago. Not a happy customer today, feels like the customer service and support has gone rapidly downhill and more training is needed. The response from the app team below, showed up instantly after I reviewed, meaning they had not read my review it's an automated response when they receive a low rating, customer service has not been in touch and nothing has been escalated. This has annoyed me even further!
Thanks for your valuable feedback. Your feedback has been noted. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
I can see that your issue was addressed by customer support and also escalated when required. I am glad to know that they were helpful.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at:
support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely Page Builder
Wonderful customer service and its easy to use!!!! Highly recommended. Amazing page building app :).
Awesome service from Ayushi. Very quick response and assistance. Grateful that thAutomizely can offer this app for free. Helpful for beginner like us.
Thank you so much!
Deep from Automizely provides EXCELLENT SERVICE.
It`s a good App. It´s solving some of my problems..
Thanks for your valuable feedback.
We are pleased to know about your experience with our app and our support team member Sanjeet.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team Automizely Page Builder
Fantastic Customer service - Aditi and Ravi were very helpful. Super responsive and able to resolve my issue very quickly
Thanks for your valuable feedback.
We are pleased to know about your experience with our support team.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+pages@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Neelima Aggarwal
Team Automizely
I liked the easiness to customise the page. And super quick to remove the branding without having to have a paid plan.
Easy to handle. Would be great if you could also adjust more details.
The support was great and super fast! Thank you guys :)
Thanks for your valuable feedback.
It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
Regards,
Team Automizely
Amazing app for build great landing pages for free. i was looking for this sort of app for build my website's pages
So far so good! I like that you can make different pages and make your theme better -- and that you can remove their branding for free, too! One thing, I wish you could resize the images when you add them to the template
Great builder app that is also improving with every version. Also, the customer service is excellent. We usually get a reply in minutes.