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I tried so hard not to give a low review but I'm truly done with the developers and the support. The app itself is basic and gets the job done until the bugs starts to show. And then the fun begins because their support team does not understand how the app works and keep asking you to clear cache. That's literally the only answer they give you to any issue. When we deleted the app and requested the developers to clean our theme files, they first said we can do it and sent us a guide, but we told them we are worried we delete something and break the theme so they said they did it according to them and removed everything. After 1 month and a bit we still see their code and files in our theme. We contacted support again and they asked us to clear cache!!! how can clearing cache remove theme files??!! it's been a week and they have not provided a clear response although we confirmed we need the files removed and every time we use their chat they repeat themselves and don't understand the issue. I do NOT recommend this app to anyone.
I am sorry for the inconvenience. I can see that you are not happy with the app and the customer service support.
Your feedback has been noted. Please note that we would be happy to resolve this for you and your issue would be dealt with utmost priority.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at:
support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely Page Builder
What a deception! This App is not free at all. I used this app for some time and now, after a few weeks, I get an email that they put this app in the paid category! They now offer me the Pro plan!
Thank you for your feedback.
We are disappointed to know that you are displeased with the upcoming pricing plans that we are introducing for Automizely Page Builder.
This application until now was a “free” application and our users were able to utilise the features of this app at absolutely no cost.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users are able to enjoy the value that our application brings to their business. We are introducing more features to make your experience better with our application hence we are moving Automizely Page Builder into the paid category.
We believe in transparency and this is the reason that an email has been sent to all our users informing them about the introduction of the pricing plans.
Your loyalty towards the app is truly appreciable, and as a goodwill gesture, we are providing you with the Pro plan ‘completely free’ for a certain period of time that can be further extended since we value your relationship with us.
I appreciate your understanding in regard to this matter and regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely Page Builder
This app is very bad. The landingpage that we set up for the second time can’t be published, and it doesn’t show what went wrong. It’s very terrible.
I understand you are unable to set up a landing page. I am sorry for the inconvenience.
I can see that you are not happy with the app. Your feedback has been noted. Please note that we would be happy to resolve this for you and your issue would be dealt with utmost priority.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at:
support+pages@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely Page Builder
TERRIBLE. It was great until it wasn't. This app glitches and the customer service can't figure it out. I've gone to the length of unpublishing the work I created, deleted the app, and the app STILL shows up distorted on my clien'ts shop. Now, we can't launch on time because no one can figure out why the code still shows up. Furthermore, they will ask you to get into your Shopify to service this app, and that it's "needed" to have your login details, but when you tell them you'll make a limited profile with access only to your themes, they suddenly say accessing your account is not needed.
What a joke. I wouldn't bother.
Thank you for your valuable feedback.
It is unfortunate to know that your expectations were not met while using our app. It deeply saddens us that you had to unpublish your creative work done on the app during the process of troubleshooting. However, we will not rest till we fix above mentioned issues and ensure that you get nothing but the best from us.
We have duly noted your feedback for our support team and will definitely brainstorm as to what could have been done differently to avoid such occurrences in the future.
A dedicated resource has been put to work to coordinate with our developers to fix all issues that were discussed in your recent interaction. You will be contacted soon via email to update on the progress.
In the meantime, if you have any questions for us, we are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com.
We regret the inconvenience caused to you.
Regards,
Nitish Kumar
Team Automizely
I installed this as a free app. However, now they have decided to start charging everyone - including all previously free plans. So I uninstalled the app. I don't recommend this app because it appears they have pulled a bait and switch.
Thank you for your feedback.
We are disappointed to know that you are unhappy with the upcoming pricing plans that we are introducing for Automizely Page Builder.
This application until now was a “free” application and our users were able to utilize the features of this app at absolutely no cost.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users are able to enjoy the value that our application brings to their business. We are introducing more features to make your experience better with our application hence we are moving Automizely Page Builder into the paid category.
We believe in transparency and this is the reason that an email has been sent to all our users informing them about the introduction of the pricing plans.
Your loyalty towards the app is truly appreciable, and as a goodwill gesture, we are providing you with the Pro plan ‘completely free’ for a certain period of time that can be further extended since we value your relationship with us.
I appreciate your understanding in regard to this matter and regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely Page Builder
App is very misleading and the customer service agent that I spoke with, named Ayushi- did not help at all. She just kept ignoring my question and refusing to provide the details I requested for clarification. The app is advertised as being completed FREE on the store but once you add it to your shop, you will learn that you have to pay to create anything over 1 page. Which is fine, if that were advertised. There is not much that you can do as far as designing because all layouts are pretty basic and look the same. It does not allow many customizations. I wanted to download and bring some of the coding in from another page I built and found that it was not even possible to add simple coding to any automizely page. For 39-99 bucks a month, it is certainly not worth it. Here are the plans, that are not advertised on the app store, and required if you need more than one page: 1 page with automizely branding= FREE, 25 pages with no automizely branding= $39/month, 150 pages with no automizely branding= $99/month.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Automizely Page Builder
No custom size e font for mobile
text field no work
too expensive premium
It's strange how many positive feedback this app have...
Thank you for your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
We wanted to let you know that our team has resolved your issue and tried to respond to you through the live chat feature from which you contacted us.
Also, regarding the pricing, please provide us with a suitable time so we can have an e-meeting to discuss your needs and help you choose the right plan for your business. If you feel it is expensive, we can offer you reasonable discounts, since we want you to experience the product first.
We are looking forward to your response.
Regards,
Team Automizely
Shady and scammy to say at least.. Not free AT ALL, problem is there's no way you can read anywhere how much does the app cost.. 1? 5? 10 bucks for month?!? I agree the work MUST be paid, this is out of discussion, but you don't advert your app as free when it's definetely not free..
No thanks.
Thank you for your feedback.
We understand that you are not happy with the introduction of the upcoming pricing plans as our application until now was a “free” application and our users were able to utilize the features of this app at absolute no cost.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. We are introducing more features to make your experience better with our application hence we are moving Automizely Page Builder into the paid category. We believe in transparency and this is the reason that we are notifying all our users via email about the introduction of the pricing plans.
Currently, we are working on the pricing plans that best suit the requirements and the interest of our users. We will send an email notification once the new pricing plan is introduced and will also publish it on our website. This is the reason that you are not able to see the pricing plans as they have not been released yet.
We value your association with us, so as an existing user of our application your loyalty towards the app is truly appreciable. Rest assured that your plan will be upgraded ‘completely free’ for a certain period. As a goodwill gesture will further extend it for you if you wish to.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely Page Builder
It says it's free and when you install it you find out that you have only 1 free page and then you have to upgrade. Scam!
Thank you for your feedback.
We understand that you are not happy with the introduction of the upcoming pricing plans as our application until now was a “free” application and our users were able to utilize the features of this app at absolute no cost.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. We are introducing more features to make your experience better with our application hence we are moving Automizely Page Builder into the paid category. We believe in transparency and this is the reason that we are notifying all our users via email about the introduction of the pricing plans.
We value your association with us, so as an existing user of our application your loyalty towards the app is truly appreciable. Rest assured that your plan will be upgraded ‘completely free’ for a certain period. As a goodwill gesture will further extend it for you if you wish to.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Team Automizely Page Builder
App is not free!! Only free for 90 days then after that you can only edit 1 page. Very misleading and a waste of time. Seems a shame because the templates and system seemed good to use. Other free apps that offer similar without misleading price info.
Thank you for your feedback.
We understand that you are not happy with the fact that the ad in the Shopify app store doesn't say that the Essentials Plan is free for 90 days.
We are continuously aiming to improve the application and work upon the suggestions given to us so that our users can enjoy the value that our application brings to their business. Your feedback has already been escalated to the concerned team.
We value your association with us, so as an existing user of our application your loyalty towards the app is truly appreciable. Rest assured that your plan will be upgraded ‘completely free’ for a certain period. As a goodwill gesture will further extend it for you if you wish to.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Rupam Sarma Tamuli
Team Automizely Page Builder