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I use this app from Feb.12th and delete on Apr.7th, I send feedback and
pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback.
I delete this app but still paying for them, the payment didn't not stop.
Dear Customer,
We apologize for the delayed response you received on email.
We understand that you were charged after you cancelled your subscription, and hope to address the issue.
You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy.
Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle.
We have also responded to the email you have sent explaining the charges further.
Regards
Philips Tourangbam
AfterShip
Really great App with superb customization options and a very smooth onboarding process. Would recommend and am looking forward to seeing the results.
Help me with an issue i couldn't solve in a very quick fashion . they do great work highly recommended
great apps and really great customer service. They're always redy to assist, I highly recommend tgis app.
very high end software with more than phenomenal assistance
good tools
AfterShip Personalization has worked wonders for our business! It's changing the game on how we enhance our customers' experience!
Very useful
Easy to setup, currently on free trial. Will see if it works.
Great and easy to use app, forgot to mention its free !