AfterShip Personalization

Dear Customer,

Thank you for reaching out to us.

We prioritize cancellation requests and for your convenience this option is available directly within the app where merchants can easily submit cancellation or downgrade requests from the Billing section, in line with Shopify’s billing policy. All merchants are free to choose, upgrade, downgrade, or cancel plans based on their business requirements. Please note that while upgrades take effect immediately & downgrades are applied at the end of the current billing cycle.

Upon reviewing your account, we see that you contacted our support team on December 26th and your plan was canceled on the same day. As the invoice had not yet been generated through Shopify billing we requested some time for the refund process to complete. Subsequently, on December 30th, the refund was successfully processed to your original payment method as requested.

You were initially subscribed to our $1 promotional plan for November 2025, which allowed flexibility to downgrade at any point within the billing cycle to a plan better suited to your needs thereby avoiding charges for a subscription you no longer required. For future reference, we recommend reviewing the feature and pricing comparison available within the app and we truly appreciate the feedback you’ve shared.

As mentioned above your refund has already been processed and we have addressed your query accordingly.

If you need any further information about our available plans or require assistance in the future, please feel free to reach out we’d be happy to help.

Kind regards,
Harsh Saxena
Team AfterShip

Dear Customer,

We apologize for the delayed response you received on email.

We understand that you were charged after you cancelled your subscription, and hope to address the issue.

You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy.

Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle.

We have also responded to the email you have sent explaining the charges further.

Regards
Philips Tourangbam
AfterShip